**Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support**

Join our dynamic team at blithequark, a rapidly growing company revolutionizing the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on delivering exceptional care to their patients. With a community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, and serving millions of animals across all 50 states, we're on a mission to modernize the industry and make a meaningful impact. As a key member of our support team, you'll play a pivotal role in ensuring a positive and delightful experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, providing exceptional support through live chats, phone calls, emails, internal discussion boards, and platform demos. Your proactive approach, self-motivation, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team. **About the Position** The Support Associate is responsible for providing top-notch support to our users, helping them navigate our platform and overcome any challenges they may face. This role requires a unique blend of technical skills, communication expertise, and a deep understanding of the veterinary industry. As a Support Associate, you'll work collaboratively with our engineering, partner, and corporate teams to identify areas for improvement and provide valuable feedback to enhance our platform. **Key Responsibilities** * Provide exceptional support to existing Vetcove users through live chat, email, and phone, responding to inquiries in a timely and effective manner * Troubleshoot issues quickly, explaining scenarios and solutions in a clear and concise manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally with our engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools * Collaborate with vendor and industry partners to streamline communication and alerts between systems * Help develop and expand processes to streamline support workflows and improve overall user experience **Essential Qualifications** * 1 year of relevant customer-facing work experience * 2-year Associate's Degree or 4-year College Degree * Excellent written and verbal communication skills * Experience in chat support is preferred, but not required * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage multiple responsibilities concurrently * Strong desire to learn and help customers succeed * Positive attitude and one-for-all team mentality, with excellent collaboration skills **Preferred Qualifications** * Tech/start-up work experience is a plus, but not required * Knowledge of intercom and/or experience with other chat platforms is strongly preferred **What We Offer** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office setup * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Why Join blithequark?** * Be part of a rapidly growing company revolutionizing the animal health industry * Collaborate with a talented team of professionals passionate about making a difference * Enjoy a dynamic work environment with opportunities for growth and development * Take advantage of our comprehensive benefits package and perks * Contribute to the success of a company committed to creating a diverse and inclusive workplace **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Apply Now** If you're a motivated and customer-focused individual looking to join a dynamic team making a meaningful impact in the animal health industry, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our community of passionate professionals dedicated to revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Apply for this job