**Experienced Customer Support Associate – Mobile Lottery App Support**

Are you passionate about delivering exceptional customer experiences and providing top-notch support to users across various channels? Do you have a knack for building strong relationships and resolving complex issues with ease? If so, we invite you to join blithequark, a pioneering mobile lottery app in the U.S., as a Customer Support Associate. At blithequark, we're revolutionizing the $300B global lottery market by offering a secure, convenient, and responsible way to play the lottery via mobile devices. Our mission is to create a more enjoyable and inclusive experience for players of all ages, and we're looking for talented individuals like you to help us achieve this vision. As a Customer Support Associate at blithequark, you'll be an integral part of our support team, serving as an expert resource for our end users. You'll handle incoming inquiries and requests across multiple channels, ensuring that our customers receive outstanding support and have a positive experience with our mobile lottery app. **Responsibilities:** * Respond to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media, to ensure user needs are met and issues are resolved * Manage ID verifications, ACH requests, chargebacks, and other day-to-day operational functions to maintain a smooth and efficient support experience * Communicate with end users in a professional and courteous manner, ensuring positive customer experiences and resolving issues in a timely and effective manner * Collaborate with internal functions and external third parties to resolve complex issues and provide exceptional support to our customers * Continuously build and maintain expert-level product knowledge to provide accurate and up-to-date information to our customers **Qualifications:** * Prior B2C high-volume support experience, with a proven track record of delivering exceptional customer experiences * Proficiency with customer support platforms such as Helpshift or Zendesk, with experience in managing multiple channels and resolving complex issues * Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal stakeholders * Bilingual proficiency in English and Spanish, with the ability to communicate with customers in their preferred language * Experience communicating with customers via social media, app store reviews, and other online channels * Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, and chargebacks * Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts **Essential Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide accurate and up-to-date information to customers * Proficiency in customer support platforms and social media channels, with experience in managing multiple channels and resolving complex issues * Ability to work in a fast-paced environment, with a high volume of customer inquiries and requests * Strong attention to detail, with the ability to maintain accurate records and provide timely and effective support to customers **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and advancement within the company, with a focus on developing your skills and expertise in customer support and mobile lottery app development * Access to ongoing training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with the latest industry trends and technologies * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Opportunities to work with a talented and experienced team of professionals, with a passion for delivering exceptional customer experiences **Work Environment and Company Culture:** * Remote work environment, with the flexibility to work from home and manage your own schedule * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Opportunities to work with a talented and experienced team of professionals, with a passion for delivering exceptional customer experiences * Commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees **Compensation, Perks, and Benefits:** * Competitive hourly rate of $28 per hour, with opportunities for overtime and bonuses * Part-time non-exempt position, eligible for overtime under FLSA requirements * Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off * Opportunities for professional development and career growth, with a focus on developing your skills and expertise in customer support and mobile lottery app development **How to Apply:** If you're passionate about delivering exceptional customer experiences and providing top-notch support to users across various channels, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [[email protected]](mailto:[email protected]), and we'll be in touch to discuss your qualifications and experience. **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. We welcome applications from diverse candidates and are committed to creating a welcoming and inclusive work environment for all employees. **Contact Information:** If you require a reasonable accommodation to apply for this position, please contact our HR department at [[email protected]](mailto:[email protected]). We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the mobile lottery app experience. Apply for this job