**Experienced Customer Support Associate, French Language – Delivering Exceptional Customer Experiences in a Dynamic Remote Environment**

At arenaflex, we empower users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia, and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead. **About arenaflex** arenaflex is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit [ **Our Commitment** Today, more than a million people around the globe use arenaflex to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At arenaflex, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. **Key Responsibilities:** As an Experienced Customer Support Associate, French Language, you will be responsible for: * Responding to customer-submitted live chats and email in a timely manner * Queue-based, typing work will account for approximately 90% of the role * Live Chat is our primary channel of support in this role * Troubleshooting and guiding customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries * Independently meeting targets across Quality, Productivity, and Customer Satisfaction, in email and live chat * Staying up to date on new product features and improvements * Identifying isolated customer experiences and escalating important issues **Who We're Looking For:** We're looking for a highly motivated and customer-focused individual who is fluent in both English and French. The ideal candidate will have: * Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us * 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the arenaflex platform * Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused * Written and verbal fluency in both English and French **Benefits & Perks:** As an arenaflex team member, you'll enjoy a range of benefits and perks, including: * Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children, including medical, dental, and vision * Life and Income Protection * Fertility and adoption benefits * Headspace mindfulness app subscription * Global Employee Assistance Program * Pension benefits with employer match * Flexible paid time off * 26 weeks paid maternity leave & 12 weeks paid paternity leave * 2 weeks paid family care leave * Education reimbursement * Employee donation match to community organizations * 8 Global Employee Resource Groups (ERGs) * Free lunch and snacks * Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral **Work Environment & Company Culture:** As a remote Customer Support Associate, you'll have the flexibility to work from the comfort of your own home. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and innovation. **Career Growth Opportunities & Learning Benefits:** At arenaflex, we believe in investing in our team members' growth and development. As a Customer Support Associate, you'll have opportunities to: * Develop your skills and expertise in customer support, product knowledge, and communication * Collaborate with cross-functional teams to drive business results and improve customer experiences * Participate in training programs, workshops, and conferences to stay up-to-date on industry trends and best practices * Take on new challenges and responsibilities as you grow and develop in your role **Compensation:** We offer a competitive salary and benefits package that reflects your value to our team. As a Customer Support Associate, you'll be eligible for a range of benefits, including health insurance, pension benefits, and education reimbursement. **How to Apply:** If you're a motivated and customer-focused individual who is fluent in both English and French, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job