**Experienced Customer Support Agent – Automotive and Appliance Circuit Board Remanufacturing**

At arenaflex, we're not just a company – we're a team of dedicated professionals who share a common goal: to provide exceptional customer service and restore normalcy to our customers' lives when their electronics fail. As a Customer Support Agent at arenaflex, you'll play a vital role in achieving this mission by handling all public interactions with respect and professionalism. If you're passionate about delivering outstanding customer experiences and possess a strong sense of urgency, intrinsic motivation, and a lifelong learning attitude, we want to hear from you! **About arenaflex** arenaflex was founded in 2010 with a vision to "CARE. SERVE. RESTORE." We specialize in the repairs and upgrades of automotive and appliance modules, restoring the circuit boards of vital components and helping our customers get back up and running. By choosing arenaflex, our customers experience superior quality and significant cost savings compared to purchasing new replacement parts – all while contributing to a more sustainable future through remanufacturing. Our team is guided by a set of core values that reflect our commitment to excellence, ownership, and people. We're a company that genuinely cares about our customers, employees, and the environment. Our five-star reputation in the world of automotive and appliance circuit board remanufacturing is a testament to our dedication to delivering exceptional workmanship and true customer care. **Job Description** As a Customer Support Agent at arenaflex, your primary goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You'll strive to see things from perspectives that are different from your own and make decisions that reflect those alternate perspectives. You'll take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. **Responsibilities** * Responding to customer requests without using scripts * Receiving inbound customer calls, including pre-sale, sales, quote requests, and status requests * Handling texts/chats * Responding to support emails * Returning voicemails from customers * Making outbound calls to update customers on order status * Becoming knowledgeable in our repairs and services of appliance and automotive modules * Participating in relevant ongoing training to better understand our markets and product offerings **Skills** * Strong and professional interpersonal communication, both oral and written * Ability to make empowered decisions to best serve the customer, escalations are rare * Strong listening comprehension coupled with empathy * Typing at 45 wpm or higher * Ability to navigate multiple browser tabs/computer programs while using 2-3 screens simultaneously * Ability to learn new software quickly **Qualities You Should Exhibit** * Strong sense of urgency * Intrinsic motivation * Lifelong learner * Ownership * Humility to ask clarifying questions, but confidence in your skills * Receptive to feedback * Faithful in the details * Strong sense of community * Efficient, but patient **Benefits** * Health Insurance – eligible 1st of the month after hire * Voluntary Benefits – dental, vision, short-term and long-term disability, life insurance * Paid time off – 2 weeks per year * Paid holidays – 8 days per year * Stable Hours – Monday – Friday, days * 401(k) with company matching * Parental time-off * Adoption benefits * Casual dress code * Branded clothing allowance * Free fruit * Social outings **What to Expect During the Application Process** * Apply online through our website or Indeed, paying close attention to our custom application questions. We want to get to know YOU! * Complete two assessments emailed to you with "arenaflex Application" in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer. * Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date. **Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment.** If you need any help along the way, you can reach us at [email protected]. **Apply Now!** Don't miss this opportunity to join a team that genuinely cares about delivering exceptional customer experiences. Apply now and become a part of arenaflex's mission to "CARE. SERVE. RESTORE." Apply for this job