**Experienced Customer Success Manager – K-12 Education & Healthcare (arenaflex Orange County CA)**

At arenaflex, we're revolutionizing the way schools provide healthcare services to their students. As a leading virtual provider of school-based healthcare services, we're committed to increasing equitable access to quality healthcare experiences for students and their families. We're seeking a dynamic, empathetic, and action-oriented Customer Success Manager to join our exciting team in arenaflex Orange County, CA. **About arenaflex** arenaflex is the nation's largest virtual provider of school-based healthcare services, recognized by Fast Company as one of the world's most innovative places to work in 2023. We partner with districts and health plans across the country to transform schools into the most accessible front door to physical and mental healthcare. Our diverse team of licensed providers deliver therapy and medical services virtually to over four million K-12 students, regardless of their insurance status or ability to pay. We aim to remove all barriers to the mental and physical healthcare that children need to thrive. **The Role** As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring the successful adoption and ongoing usage of our services within the schools we serve. You'll work closely with the Account Management and Implementation teams to establish an infrastructure for school support, and have hands-on experience working with our school nurses and other health staff. Your primary responsibility will be to develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. **Key Responsibilities:** * Relationship Management - Schools: + Develop strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. + Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement. + Attend and facilitate strategic district-wide, school-specific, and community events. * Ensure a high level of partner satisfaction: + Identify and proactively resolve complex customer issues. + Play an active role in achieving our mission to increase access to care. * Other Responsibilities: + Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. + Advocate for the customer's needs across arenaflex. + Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning. **What Excites Us:** * Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you've developed a strong reputation as a people person, and somebody that folks are excited to work with. * Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work. * Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you've got a real knack for influencing your stakeholders. * Initiative: You're a self-starter with a demonstrated capacity for following through on commitments and scheduled events; and you're comfortable rolling up your sleeves to get the work done. * Eagerness to Learn: You're someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands. **Minimum Experience:** * Experience working with children in diverse socio-economic environments * Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom! * Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus * Ability to travel for ~80% of the time * Must currently reside in Orange County, CA **Preferred Experience:** * Prior experience within start-up or hyper-growth environments * Existing relationships in Orange County, CA **Total Compensation:** * Market competitive base salary range of $80,000 - $90,000 * Up to $10,000 annual bonus * 401k match * Healthcare coverage * Paid time off * A broad range of other benefits and perks **Why Join arenaflex?** * We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. * We're committed to creating a diverse, inclusive, and equitable workplace. arenaflex values the minds, experiences, and perspectives of people from all walks of life. * We're proud to be an equal opportunity employer and value diversity and inclusion in all aspects of our business. **How to Apply:** If you're excited about this role and are passionate about providing equitable access to healthcare, please submit your application through our website. We can't wait to hear from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion. Apply for this job