**Experienced Customer Success Manager – European Portfolio Growth and Strategic Account Management**

At arenaflex, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences. arenaflex believes AI Agents represent the next major technological shift, and we're positioned to lead the charge. Leading consumer brands already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. Having found strong traction with our mid-market and enterprise customers and observing our European portfolio growing before our eyes, arenaflex is now seeking a product-minded Customer Success Manager to join our team in Warsaw. As a key member of our Customer Success team, you'll play a vital role in driving growth, building strong relationships with our European customers, and ensuring their success with our platform. **What You'll Do:** As a Customer Success Manager, you'll be responsible for planning and managing the success of a portfolio of customers across the entire post-sale customer journey – from kick-off through advocacy to renewal. You'll own the revenue of your portfolio, proactively identifying and executing upsell and expansion opportunities while mitigating any churn risks. You'll think strategically to establish, maintain, and maximize satisfaction from using our platform, serving as arenaflex's ambassador to the customers and their ultimate advisor. Your key responsibilities will include: * Planning and managing the success of a portfolio of customers across the entire post-sale customer journey * Owning the revenue of your portfolio, proactively identifying and executing upsell and expansion opportunities while mitigating any churn risks * Thinking strategically to establish, maintain, and maximize satisfaction from using our platform * Acting as a Customer Advocate within arenaflex, collecting customer feedback, and contributing to the creation of successful product and service roadmaps * Sharing insights about how arenaflex performs for our customers with the rest of the Team, representing customers, and presenting at company meetings and participating in customer meet-ups **Ideally, You'll Bring:** * 4+ years of professional experience working with B2B customers (min. mid-market, preferably international accounts) * Hands-on experience working consultatively on a SaaS solution (Software as a Service) with goals tied to revenue growth * A track record of building successful customer relationships with multiple stakeholders * Exceptional verbal and written communication skills in English * Self-awareness and drive to thrive within a fast-paced, ever-evolving environment that requires learning constantly * Excellent project management skills – ability to take control of projects with multiple stakeholders * An operational and results-driven mindset backed by a strong sense of ownership **It'll Be Awesome If You Have:** * Understanding of sales methodologies (MEDDPICC) * Experience in working with technology in the AI, Chat, CRM, or customer service space * Experience in working with enterprise accounts and projects * Proficiency in other than English language **Additional Information:** * We are ambitious and innovative, never settling for the status quo and always looking for better ways of doing things. * We're like a sports team, taking ownership of our work and believing in personal accountability while working together, supporting each other, and focusing on winning as a team. * We're unafraid of change, thriving in an ever-evolving environment. * We're growing fast, offering a lot of autonomy and impact as we expand. **Why Join arenaflex?** * arenaflex is a dynamic and innovative company that's revolutionizing the customer service industry. * We offer a fast-paced and ever-evolving work environment that requires learning constantly. * You'll have a lot of autonomy and impact as we grow. * We're a sports team-like culture, taking ownership of our work and believing in personal accountability. * We're unafraid of change and thrive in an ever-evolving environment. **What We Offer:** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible working hours and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance If you're a motivated and results-driven individual who is passionate about customer success and growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job