**Experienced Customer Success Manager – Enterprise Account Growth and Retention**

At arenaflex, we're on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. In 2024, arenaflex was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing). To continue delivering on our mission of transforming the testing space, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are: drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be an arenaflexer. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work. ### Why We Need You: arenaflex is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience as an Account Manager working with large clients and a passion for building relationships that make customers your biggest promoters. ### What You'll Do: As a Customer Success Manager at arenaflex, you will be responsible for: * Supporting customers throughout their journey with arenaflex to ensure they achieve their goals * Onboarding new customers to the arenaflex platform including hands-on training and guidance with best practices * Engaging with customer executives and key stakeholders to identify, track, and measure arenaflex’s impact * Leading Quarterly Business Reviews with commercial clients * Identifying expansion opportunities and partnering closely with the sales team to execute * Facilitating customer retention and the execution of the renewals * Collaborating with the product team, conducting ongoing product feedback sessions and partnering to translate customer suggestions into product requirements * Monitoring customer health including metrics and usage trends to proactively engage with customers ### About You: We're looking for someone with: * 2-3 years experience as an Account Manager at a B2B SaaS company * Excellent written and verbal communications * Comfortable with technology (bonus if you have experience with CSS, HTML) * Motivated and strategic in finding expansion opportunities within accounts * Strong analytical skills, with a bias for using data to identify trends and opportunities * Passionate about working at a growing startup and learning new technologies Even if you don't fit all of the requirements for our roles, but see yourself being successful at arenaflex, we encourage you to apply and we’d be excited to speak with you. ### Additional Information: Working at arenaflex: * We embrace hybrid and remote work across the US and around the world! * We have 80+ arenaflexers spread across the world in 4 countries, 3 continents, and about 18 states. * Teams get together annually to foster lasting personal relationships and we encourage arenaflexers to visit our Boston office when possible. * Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across all facets of the company, including recruiting, onboarding, education, and celebrations. * We’ve won a number of awards for our work and culture, including being named to BuiltIn’s Best Places to Work in Boston five times, Boston Globe’s Top Places to Work for DEI, and Business Intelligence’s Excellence in Customer Service Award. * We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks. * We value our employees and show our appreciation through rewards and recognition programs, such as our arenaflex Kudos program and annual Founders Award! About arenaflex: arenaflex is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. arenaflex customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on arenaflex to create the digital experiences their customers demand. Learn more at ; follow @arenaflexhq on Twitter and @arenaflex on LinkedIn. : Apply for this job