**Experienced Customer Success Manager – East**

Join arenaflex, a leading enterprise software company for all customer-facing functions, as we continue to revolutionize the way businesses interact with their customers. Our unified customer experience management (Unified-CXM) platform is built on advanced AI, empowering companies to deliver human experiences to every customer, every time, across any modern channel. As a seasoned Customer Success Manager, you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for arenaflex's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities, using deep product expertise to help customers unlock the full value of arenaflex's Core solutions. **About arenaflex** arenaflex is a global company with a presence in over 100 countries, working with more than 1,000 of the world's most valuable enterprises, including global brands like Microsoft, P&G, Samsung, and over 50% of the Fortune 100. Our mission is to enable every organization on the planet to make their customers happier, and our vision is to be the world's most loved enterprise software company, ever. **What You'll Do** As a Customer Success Manager, you will be responsible for: * Leading the strategic technical relationship across arenaflex's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics * Acting as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks * Translating marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into arenaflex configurations and use cases * Owning the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion * Fostering relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs * Conducting workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts * Building reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management * Coordinating cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion * Running business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives * Co-developing success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution **Customer Empowerment** * Delivering stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy * Identifying blockers to adoption and proactively creating corrective action paths: integrations, UX simplification, org change support * Cultivating internal champions and promising a culture of self-service to strengthen long-term platform adoption **Product Influence** * Serving as a feedback loop to arenaflex Product and Engineering teams—surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps * Advising customers on how to align their future marketing strategy with arenaflex's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.) **Growth & Commercial Support** * Working closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc. * Understanding the client's tech stack and vendor landscape to position arenaflex as a consolidator and differentiator **Required Qualifications** * Bachelor's degree in Marketing, Communications, Computer Science, or related field * 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams * Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations * Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics * Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments * Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews * Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions **What Sets You Apart** * Prior experience implementing or scaling arenaflex or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros) * Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows * Experience leading digital transformation projects or global rollouts across brands, geographies, or business units * PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools * Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers * Exceptional relationship-building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels * Customer-first thinking with a bias towards empathy * Proactive problem-solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance **Why You'll Love arenaflex** We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At arenaflex, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. **Compensation Range** The base salary range for this role at minimum, midpoint, and maximum is $100,000 - $133,000 - $166,000. Base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in arenaflex's discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based arenaflex employees are eligible for a highly competitive benefits package, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join arenaflex's team of talented professionals. Apply for this job