**Experienced Customer Success Manager – AI-Driven Financial Crime Prevention**

At blithequark, we're revolutionizing the fight against money laundering, fraud, and the financing of terrorism with our cutting-edge AI-supported anti-money laundering and fraud detection technology. As a leading provider of innovative solutions, we're committed to empowering individuals to grow professionally and make a difference in the world. Our culture of mutual trust, support, and passion is built on a foundation of collaboration, innovation, and a shared sense of purpose. **Your Mission** As a key member of our Customer Success team, you'll play a vital role in strategically managing a portfolio of blithequark's EMEA customers, guiding them through the entire lifecycle – from implementation to ongoing success. Your focus will be on building loyalty, finding and closing new commercial opportunities, and ensuring long-term customer retention. Working closely with Sales, Product, Solution Consulting, Data Science, Customer Support, Marketing, and Finance, you'll maximize revenue and profitability while championing customer satisfaction. **Your Responsibilities** As a trusted advisor, you'll be responsible for: * **Driving customer success**: Minimizing time-to-revenue in collaboration with Solution Consulting and Product teams. * **Exceeding revenue targets**: Managing cARR growth through renewals, cross-sells, and custom development opportunities. * **Maximizing retention & mitigating churn**: Conducting regular check-ins, QBRs, and consultative meetings with senior executives. * **Enhancing customer satisfaction**: Continuously improving NPS by ensuring a seamless and valuable customer experience. * **Monitoring and optimizing usage**: Tracking product adoption and proactively addressing customer needs. * **Developing training & educational materials**: Supporting customers with tailored resources and addressing concerns to improve the overall experience. **Your Profile** To succeed in this role, you'll need: * **3+ years of experience** in customer-facing roles within B2B enterprise software. * A proven track record managing accounts of $500K+ ARR – cross-selling experience is a vital part of the equation for the successful candidate. * A strong understanding of SaaS, digital payments, and enterprise software – experience in AML or fraud prevention is a strong plus. * The ability to build lasting relationships with C-suite executives and senior stakeholders. * Exceptional communication, presentation, and organizational skills. * A highly proactive approach with a passion for forecast accuracy and owning the conversation from start to finish. * Experience or a desire to work at the start-up and scale-up stage of business growth is a great asset. * Fluency in English; German or other multilingual capabilities are a plus. **Why Join Us?** Join a fast-growing, innovative company at the forefront of AI-driven financial crime prevention. Work with a passionate team and world-class clients while making a real impact in the industry! At blithequark, you'll have the opportunity to: * Work with cutting-edge technology that's revolutionizing the fight against financial crime. * Collaborate with a talented team of professionals who share your passion for innovation and customer success. * Develop your skills and expertise in a dynamic and supportive environment. * Make a real impact in the industry and contribute to a mission that's making a difference in the world. * Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. **What We Offer** * A competitive salary and bonus structure. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. * Opportunities for career growth and development, including training and education programs. * A dynamic and supportive work environment with a passionate team of professionals. * The chance to work with cutting-edge technology and make a real impact in the industry. * A flexible and remote work arrangement, with opportunities to work from home or in our office. **How to Apply** If you're a motivated and experienced customer success professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team and make a difference in the fight against financial crime! Apply for this job