**Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)**

At blithequark, we're on a mission to revolutionize the way Americans manage their student debt. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. As a Certified B Corporation, we're committed to helping all borrowers improve their financial health through better repayment strategies. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we're poised to make a significant impact. **Join Our Team** We're seeking an experienced Customer Success Associate to join our Borrower Success Team. As a key member of our team, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. **About the Role** This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. As a Customer Success Associate, you'll be responsible for: * Understanding blithequark's product offerings and how they address borrowers' needs * Engaging with borrowers via email and live chat * Reviewing and submitting applications for federal loan programs * Proactively suggesting and implementing ideas and automations that can help scale the team * Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings * Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission **Recommended Experience** We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time. **Key Qualities** During the interview process, we'll be evaluating these key qualities in your experience and potential: * **Detail oriented**: You can understand and communicate complex program requirements; you can capably manage internal systems and processes * **Fast learner**: You have demonstrated experience in quickly mastering new skills and knowledge areas * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity * **Excellent teammate**: You collaborate with and support your teammates; you clearly communicate capacity and expectations **Our Culture** We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that by working together, we can create a better future for all borrowers. **What We Offer** As a member of our team, you'll enjoy: * Competitive compensation and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Flexible remote work arrangements * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Apply Now** Apply Job! **About blithequark** blithequark is a Certified B Corporation on a mission to help the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. We combine policy expertise and innovative technology to serve student loan borrowers across the country. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. Apply for this job