Experienced Customer Solutions Design Specialist – Delivering Innovative Network, Voice, and Contact Centre Solutions to Diverse Clients at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about harnessing the power of technology to drive business success and foster a more connected world. With a rich heritage spanning over 175 years, blithequark has evolved into a global leader in secure connectivity and collaboration platforms, serving over 1.2 million business customers internationally. Our mission is to empower businesses of all sizes, from household names and government departments to sole traders and start-ups, with the tools and expertise they need to thrive in an ever-changing digital landscape. As a customer-centric organization, we recognize the importance of delivering tailored solutions that meet the unique needs of our clients. Our Customer Solutions Design Specialists play a vital role in this endeavor, leveraging their technical expertise to design and deliver innovative network, voice, and contact centre solutions that drive business outcomes and exceed customer expectations. Why This Role Matters As a Customer Solutions Design Specialist at blithequark, you will be responsible for designing and delivering solutions that make a tangible impact on our customers' businesses. Your work will specialize in one of three distinct disciplines: network solutions, voice solutions, or contact centre solutions. With a focus on external customers, you will enjoy an enhanced level of visibility and responsibility, working closely with clients to understand their needs and deliver tailored solutions that meet their objectives. You will be part of a dedicated, globally dispersed team that collaborates to deliver medium to large designs, explaining complex technical solutions in a clear and concise manner. Your expertise will be instrumental in driving technical discussions, promoting design principles, and encouraging a culture of innovation and continuous improvement within the team. Key Responsibilities Some of the key responsibilities of this role include: Contributing to technical discussions within the team, leading others towards a better understanding of design principles and encouraging a dialogue to improve the design principles used in the team. Promoting blithequark's solutions and understanding customers' needs to deliver relevant solutions that meet their objectives. Continually challenging yourself, questioning current processes, and managing changes to work efficiently and drive innovation. Providing deep technical knowledge in a simple manner to customers, ensuring that complex solutions are communicated effectively. Managing the risks associated with your designs, driving technology direction, and ensuring that solutions are delivered to the highest standards. Essential Qualifications To be successful in this role, you will need: In-depth experience with Cisco ACI and Cisco SD-WAN, with a strong understanding of routing and switching principles. Experience with Cisco LAN/WAN and CCNA/CCNP qualifications, demonstrating a high level of technical competence. A strong understanding of network, voice, and contact centre solutions, with the ability to design and deliver tailored solutions that meet customer needs. Excellent communication and interpersonal skills, with the ability to explain complex technical solutions in a clear and concise manner. A collaborative mindset, with a willingness to work closely with colleagues and customers to deliver solutions that drive business outcomes. Preferred Qualifications While not essential, the following qualifications and skills are highly desirable: Experience working in a similar role, with a proven track record of delivering innovative solutions that drive business success. A strong understanding of industry trends and emerging technologies, with a willingness to stay up-to-date with the latest developments and advancements. Experience working in a global, diverse team, with a strong appreciation for the importance of cultural sensitivity and awareness. A certification in ITIL or a related field, demonstrating a commitment to service management and delivery excellence. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Technical expertise: A strong understanding of network, voice, and contact centre solutions, with the ability to design and deliver tailored solutions that meet customer needs. Communication skills: Excellent communication and interpersonal skills, with the ability to explain complex technical solutions in a clear and concise manner. Collaboration: A collaborative mindset, with a willingness to work closely with colleagues and customers to deliver solutions that drive business outcomes. Problem-solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop innovative solutions. Adaptability: A willingness to adapt to changing circumstances, with a flexible and resilient approach to work. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Solutions Design Specialist, you will have access to a range of training and development opportunities, including: Technical training: Ongoing training and development in the latest technologies and solutions, ensuring that you stay up-to-date with industry trends and advancements. Mentorship: Mentorship and coaching from experienced colleagues, providing guidance and support as you develop in your role. Career progression: Opportunities for career progression, with a clear path for advancement and professional growth. Industry recognition: The opportunity to work with a global leader in secure connectivity and collaboration platforms, with a reputation for excellence and innovation. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, innovative, and respectful, with a strong focus on diversity and inclusion. As a Customer Solutions Design Specialist, you will be part of a dynamic and diverse team, with opportunities to work with colleagues from a range of backgrounds and disciplines. We are committed to making a positive impact on society, with a focus on digital inclusion and equipping people, businesses, and communities with the digital skills they need to thrive. Our values are centered around connection, innovation, and customer focus, with a passion for delivering exceptional customer experiences and driving business success. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits that recognize and reward your contributions. These include: Competitive salary: A salary that reflects your skills and experience, with opportunities for growth and development. Benefits package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off. Flexible working: Flexible working arrangements, including remote work options and flexible hours, to support your work-life balance. Professional development: Ongoing training and development opportunities, with a focus on technical skills and career advancement. Recognition and rewards: Recognition and rewards for outstanding performance, including bonuses and incentives. Conclusion If you are a motivated and experienced Customer Solutions Design Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on innovation, customer focus, and diversity, we offer a dynamic and inclusive work environment that is perfect for talented professionals who are passionate about delivering exceptional customer experiences and driving business success. Don't miss this opportunity to join a global leader in secure connectivity and collaboration platforms, with a reputation for excellence and innovation. Apply now to become a part of our team and take the first step towards an exciting and rewarding career at blithequark. We welcome applications from candidates who may not meet every single requirement, as we believe that diversity and inclusion are essential to our success. If you are excited about this role and have a passion for delivering innovative solutions, we encourage you to apply, even if you don't tick every box. Apply for this job