**Experienced Customer Service/Product Information Specialist – arenaflex**

**Join arenaflex, a leading innovator in the industry, and become a key player in delivering exceptional customer experiences and product information expertise.** At arenaflex, we're committed to empowering our team members to achieve their goals and make a positive impact in our communities. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With a rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that inspires creativity, innovation, and passion in support of locally-owned stores around the world. Our mission is to deliver exceptional customer experiences and provide unparalleled product information expertise, setting us apart from the competition. **Job Summary** We're seeking an experienced Customer Service/Product Information Specialist to join our team. As a key member of our customer support team, you'll be responsible for delivering tailored product education, addressing customer inquiries, and providing guidance on product selection, usage, and troubleshooting. If you're a dedicated problem-solver with excellent communication skills and a genuine passion for helping customers, we want to hear from you! **Responsibilities** * Provide exceptional customer service and support through various communication channels, including phone, email, and chat. * Deliver tailored product education to meet specific customer needs, ensuring a clear understanding of arenaflex products, including their properties, applications, and benefits. * Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team. * Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations. * Promptly redirect calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills. * Work independently while coordinating with colleagues and management to ensure thorough service coverage across all channels. * Familiarity with current, past, and upcoming marketing initiatives and associated details. * Other duties as assigned. **Requirements** * Undergraduate degree or equivalent experience. * 3-5 years of arenaflex/competitive product knowledge. * Proficiency in company systems, including Microsoft Office. * Strong interpersonal, verbal, written, and telephone communication skills. * Effective decision-making, problem-solving, organizational, and time management abilities. * Self-motivated with a drive for continuous learning and development. * Adaptability to changing situations, multitasking, and prioritization. * Ability to work collaboratively in a team environment. * Flexible schedule availability to accommodate business needs. **What We Offer** * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Flexible scheduling to accommodate business needs. * Ongoing learning and continuing education opportunities. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional product information expertise, we want to hear from you! Apply now to join our team and become a key player in delivering exceptional customer experiences and product information expertise. **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job