**Experienced Customer Service Team Lead – Remote Work Opportunity at blithequark**

Are you ready to embark on a journey of growth, exploration, and self-discovery? Do you thrive in a dynamic environment where no two days are the same? Join the blithequark family, and you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you soar to new heights, you'll navigate challenges with agility and poise, mastering new skills and propelling your career while having a blast. Take the leap and advance both your personal and professional life! **Why You'll Love This Role** This position is part of the Centers and Gates or Stations Team within the Customer Experience Division at blithequark. As a Customer Service Team Lead, you'll be responsible for ensuring high-performing teams by driving, engaging, training, and developing top-notch colleagues. You'll also support your team's efforts in creating a safe, reliable, and efficient work environment while delivering exceptional customer experiences. **What You'll Do** * **Drive Operational Excellence** + Establish a culture that fosters innovation and celebrates team triumphs + Lead airport teams to perform their work in a safe, productive manner, and in compliance with Regulatory, state, and local guidelines, including FAA and other government agencies * **Provide Exceptional Team Support** + Offer cutting-edge team support through various channels to deliver unparalleled customer service + Mentor and guide team members in skill development, customer care excellence, and company culture behaviors * **Foster a Culture of Respect and Trust** + Establish and promote powerful relationships with internal and external stakeholders that cultivate empathy, authenticity, trustworthiness, respect, and nobility * **Lead and Support Team Members** + Provide direction and suitable support structures using effective resources to empower teams to deliver superior performance + Evaluate operational climate and conditions to ensure corporate and local scorecard metrics are met through collaboration across divisions and levels * **Work Additional Hours and Rotating Shifts** + Ability to work additional hours when operational needs arise + Ability to work rotating shifts, including weekends, holidays, and days off **All You'll Need for Success** * **Minimum Qualifications** + High school diploma or GED equivalency + Training and prior professional experience * **Preferred Qualifications** + Past airport customer service experience + 2 years of experience leading others + Knowledge of company policies and procedures and functional automation applications **Abilities, Licenses, and Certifications** * **Leadership Skills** + Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment + Ability to effectively listen – focusing completely on what others are saying, carving out time to understand the points being made, asking questions as necessary * **Decision-Making and Problem-Solving** + Decisive ability to reason – using logic and thinking to identify the pros and cons of alternative solutions, outcomes, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the team to make improvements or take corrective action * **Critical Thinking and Problem-Solving** + Strong critical thinking skills + Ability to work independently as well as cooperatively + Ability to work under demanding operational circumstances + Ability to focus on and execute with a need to start and accuracy * **Business Acumen** + Ability to use sound business judgment to resolve issues with internal and external clients + Ability to coordinate station activities and collaborate with multi-functional divisions and organizations to ensure essential requirements are met for a safe, efficient, on-time operation * **Technical Skills** + Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, and others + Has USPS freedom or the ability to obtain USPS clearance. USPS has a five-year US residency requirement. **What You'll Get** Take advantage of everything blithequark has to offer: * **Travel Benefits**: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network. * **Medical Benefits**: From the start, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * **Health Programs**: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * **401(k) Program**: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year. * **Additional Benefits**: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at blithequark** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us and be yourself at blithequark. Apply Job! Apply for this job