**Experienced Customer Service Team Lead – Premium Apparel E-commerce**

At arenaflex, we're revolutionizing the fashion retail industry by delivering an unparalleled customer experience. As a trusted, premium lifestyle brand, we're committed to connecting with the next generation of consumers and redefining fashion retail for the 21st century. With a team of over 1,000 talented individuals based in Cerritos, California, we're a dynamic bunch that thrives in a fast-paced work environment. We're on a mission to hire high-energy, diverse, bright, creative, and flexible individuals who share our passion for excellence and customer satisfaction. **About arenaflex** arenaflex is the next-generation fashion retailer for Millennial and Generation Z consumers. As a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. Through 20 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we've built a powerful platform and brand that's redefining fashion retail for the 21st century. **Join the arenaflex Team** At arenaflex, we're passionate about creating a work environment where inspired people thrive. We're a company that values diversity, inclusivity, and creativity, and we're committed to hiring individuals who share our values. If you're a customer service professional with a passion for delivering exceptional customer experiences, we want to hear from you! **Customer Service Team Lead Role** We're seeking an experienced Customer Service Team Lead to join our team in a remote capacity. As a Customer Service Team Lead, you'll be responsible for training and developing a team of customer service representatives, answering inbound escalated calls, chats, and emails with professionalism and excellent support. You'll also be responsible for reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld. **Major Responsibilities** As a Customer Service Team Lead, your key responsibilities will include: * Training and developing a team of customer service representatives * Reviewing email, chat, and phone call communications to ensure that company policies and ideals are upheld * Handling escalated customer calls, emails, and chats as needed * Responding to customer questions and comments via phone, email, and live chat with speed and professionalism * Answering inbound telephone calls and providing excellent customer support * Responsible for researching and resolving complaints to ensure customer retention and satisfaction * Following up on all written correspondence and escalating to customer service manager on duty as necessary * Coordinating and following up with other departments to ensure problem resolution, and working together with other customer service team members to promote an environment of customer satisfaction * Able to navigate proficiently through multiple systems * Keeping current and training customer service representatives with all new policy and procedures **Required Competencies** To perform the job successfully, an individual should demonstrate the following competencies: * Ability to work in a team environment * Ability to give and receive honest and direct feedback * Strong customer orientation with desire and willingness to help * Strong verbal and written communication skills * Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output * Knowledge of apparel construction and fabrication and various fashion categories * Ability to work required overtime when business needs warrant * Schedule flexibility as shifts can change based on needs of our customers * Ability to work autonomously in a virtual environment * Must be reachable and available by telephone, email, and instant message during work hours * Ability to meet set productivity standards on an ongoing basis * Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) * Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) * Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) **Minimum Qualifications** * High School Diploma * Type 50+ words per minute * Experience with Microsoft Word and Excel **Preferred Qualifications** * Some College * 2+ years in customer service, help desk, or call center experience in a retail environment * 1+ years team leadership experience * Type 60+ words per minute * Working knowledge of website navigation * Experience with Microsoft Word and Excel **What We Offer** As a Customer Service Team Lead at arenaflex, you'll enjoy a competitive salary range of $26.00/hr to $28.00/hr, depending on experience. You'll also have access to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We're committed to providing a dynamic and supportive work environment that encourages creativity, innovation, and growth. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online portal. We can't wait to hear from you and learn more about your qualifications and experience. **Note** After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address. Originally posted on Himalayas. Apply for this job