Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Patient Support
At careerzynith, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.
As a Customer Service Support Representative at careerzynith, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across many departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to improving patients' lives, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
- Be well-versed in all careerzynith processes and policies to respond clearly to high-volume billing inquiries.
- Maintain appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more.
- Identify issues and suggest potential improvements to enhance our customer service experience.
- Collaborate with your team to develop best practices and ensure we're providing the best service and experience to all customers.
- Maintain an assigned schedule and be flexible with daily schedules when business needs change.
- Effectively communicate, resolve, and document billing-related inquiries.
- Participate in projects that extend beyond your day-to-day responsibilities to stretch your skills and think outside the box.
**Qualifications:**
- Minimum High School diploma or equivalent required.
- Minimum 1+ year customer service experience required.
- Previous healthcare or call center experience is strongly preferred.
- RCM experience is also preferred.
- Ability to work remotely and independently, with a commitment to a structured environment.
- Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce) is required.
- Bilingual skills are a plus.
**Remote Work Requirements:**
- Must have high-level Internet speed (50 mbps) connectivity.
- Dedicated work-from-home space is required.
- Ability to manage time and tasks independently while maintaining productivity.
- Must meet weekly and monthly production goals.
- Effective communication skills are essential.
- Alpha-Numeric Data Entry proficiency and 10-key experience are required.
**What You Bring:**
- Exceptional attention to detail and organizational abilities.
- Outstanding customer service/phone communication skills and ability to complete a high volume of calls.
- High energy, self-starting, and a strong work ethic, with a commitment to improving patients' lives.
- Ability to problem-solve in a dynamic, fast-paced, team-based, and rapidly changing environment.
- Flexibility and adaptability, with a drive to go above and beyond.
**Benefits:**
- Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
**Equal Opportunity Employer:**
- careerzynith is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce.
- We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.
- We encourage all qualified applicants to apply, regardless of their background or circumstances.
**Accessibility:**
- If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
**Application Window:**
- The application window for this position closes on 12/16/24.
**Pay Range:**
- $15.00 to $18.00 an hour or (State/Local minimum wage, if higher).
**Hours:**
- 8am – 5pm PST.
If you're passionate about delivering exceptional customer service and improving patients' lives, we encourage you to apply for this exciting opportunity at careerzynith.
Apply for this job
As a Customer Service Support Representative at careerzynith, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across many departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to improving patients' lives, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
- Be well-versed in all careerzynith processes and policies to respond clearly to high-volume billing inquiries.
- Maintain appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more.
- Identify issues and suggest potential improvements to enhance our customer service experience.
- Collaborate with your team to develop best practices and ensure we're providing the best service and experience to all customers.
- Maintain an assigned schedule and be flexible with daily schedules when business needs change.
- Effectively communicate, resolve, and document billing-related inquiries.
- Participate in projects that extend beyond your day-to-day responsibilities to stretch your skills and think outside the box.
**Qualifications:**
- Minimum High School diploma or equivalent required.
- Minimum 1+ year customer service experience required.
- Previous healthcare or call center experience is strongly preferred.
- RCM experience is also preferred.
- Ability to work remotely and independently, with a commitment to a structured environment.
- Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce) is required.
- Bilingual skills are a plus.
**Remote Work Requirements:**
- Must have high-level Internet speed (50 mbps) connectivity.
- Dedicated work-from-home space is required.
- Ability to manage time and tasks independently while maintaining productivity.
- Must meet weekly and monthly production goals.
- Effective communication skills are essential.
- Alpha-Numeric Data Entry proficiency and 10-key experience are required.
**What You Bring:**
- Exceptional attention to detail and organizational abilities.
- Outstanding customer service/phone communication skills and ability to complete a high volume of calls.
- High energy, self-starting, and a strong work ethic, with a commitment to improving patients' lives.
- Ability to problem-solve in a dynamic, fast-paced, team-based, and rapidly changing environment.
- Flexibility and adaptability, with a drive to go above and beyond.
**Benefits:**
- Comprehensive benefits package, including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Casual, PRN, and Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
**Equal Opportunity Employer:**
- careerzynith is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce.
- We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.
- We encourage all qualified applicants to apply, regardless of their background or circumstances.
**Accessibility:**
- If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
**Application Window:**
- The application window for this position closes on 12/16/24.
**Pay Range:**
- $15.00 to $18.00 an hour or (State/Local minimum wage, if higher).
**Hours:**
- 8am – 5pm PST.
If you're passionate about delivering exceptional customer service and improving patients' lives, we encourage you to apply for this exciting opportunity at careerzynith.
Apply for this job