**Experienced Customer Service Specialist - Overnight/Weekend Support at arenaflex**

Join arenaflex, a leading full-service language service provider, as a Customer Service Specialist in our Scheduling Department. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients and interpreters, ensuring seamless communication and efficient scheduling processes. **About arenaflex** arenaflex is a dynamic and innovative company founded in 2010, located in Portland, Oregon. We specialize in comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Our mission is to bridge the language gap and provide unparalleled support to our clients and their communities. **Responsibilities** As a Customer Service Specialist, you will be responsible for: * Handling and resolving email requests from dedicated clients and interpreters related to scheduling, as the first point of contact. * Assisting in answering clients/interpreters calls, when needed. * Efficiently inputting data and maintaining accurate database information. * Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager. * Managing all inbound interpreter calls and inquiries. * Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments. * Managing all of the appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments. * Other duties as assigned. **Skills and Abilities** To succeed in this role, you will need: * The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients. * Professional communication skills; verbal and written. * Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications. * Ability to excel in a demanding, dynamic, and team-based working environment. **Experience Requirements** We are looking for a candidate with: * 2 years of experience in customer service. * 2 years of experience working in a fast-paced office environment. * Exceptional data entry and accuracy skills. * Professional verbal and written communication skills. * Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills. * Proficiency in MS Office applications. * Ability to work independently while remaining an effective and efficient member of cross-functional teams. * Ability to analyze problems and develop processes to alleviate problems. **What We Offer** * Competitive salary range: $20-22/hour. * Full-time position with 36 hours/week, with a schedule of Friday-Sunday, 12-hour shifts. * Opportunity to work with a dynamic and innovative company in the language service industry. * Collaborative and supportive work environment. * Professional development and growth opportunities. * Comprehensive benefits package, including health, dental, and vision insurance. * Generous paid time off and holidays. * Access to cutting-edge technology and tools. **Diversity, Equity, and Inclusion** We highly encourage members of all communities and backgrounds to apply. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences only makes a team stronger. At arenaflex, we celebrate our differences and are proud to grow together as a team and community. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative company that is shaping the future of language access. **How to Apply** To apply for this position, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job