**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

At arenaflex, a leading provider of administrative and clinical support staff for ColumbiaDoctors, we are seeking an experienced Customer Service Specialist I to join our team. As a key member of our revenue cycle team, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. If you have a passion for delivering exceptional customer service, a strong understanding of healthcare billing and insurance, and a commitment to growth and development, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a top healthcare provider network that offers administrative and clinical support staff to ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Our team of experienced professionals is dedicated to providing exceptional customer service while maintaining a productive environment for all employees. As a member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. **Job Summary** The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. This role requires a high level of professionalism, courtesy, and attention to detail. As a Customer Service Specialist I, you will be responsible for: **Key Responsibilities:** * Handle a large volume of calls and perform work in a timely manner * Attempt to collect full payment from patients or guarantors in a professional and courteous manner * Establish payment arrangements per guidelines and document terms in the billing system * Apply payments collected over the phone to each date of service * Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management * Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate * Clearly document in the system a summary of work and follow-up steps after each call **Essential Qualifications:** * High school graduate or GED certificate required * A minimum of 6 months' experience in a physician billing or third-party payer environment * Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations * Candidate must demonstrate the ability to understand and navigate the payer adjudication process * Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred * Knowledge of medical terminology is preferred * Previous call center/claims experience is preferred * Previous experience in an academic healthcare setting is preferred **Preferred Qualifications:** * Experience working in a revenue cycle environment * Knowledge of medical billing and coding principles * Experience with electronic health records (EHRs) and practice management systems * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity standards **Compensation and Benefits:** * Hourly rate ranges: $22.39 - $28.29 * Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education * Comprehensive benefits package, including healthcare and various other benefits * Paid time off to promote a healthy lifestyle * Opportunity to grow and develop your skills in a dynamic and supportive environment **Work Environment and Culture:** * This is a remote position, with occasional requirements to visit the office for training, meetings, and other business needs * arenaflex is committed to providing a productive environment for all employees, with a focus on customer service and teamwork * We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws **How to Apply:** If you are a motivated and customer-focused individual with a passion for healthcare and revenue cycle support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job