Experienced Customer Service Specialist I – Building Long-Term Rapport with Clients in careerzynith
**Job Summary:**
At careerzynith, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Specialist I, you'll play a vital role in building long-term rapport with ordering clients, guiding their orders through our operational processes, and providing ongoing communication updates. If you're a highly motivated and self-directed individual with excellent communication skills, we want to hear from you.
**About careerzynith:**
careerzynith is a leading provider of innovative solutions in the industry. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Specialist I, you'll be part of a dynamic team that's passionate about building strong relationships with our clients and exceeding their expectations.
**Key Responsibilities:**
As an Experienced Customer Service Specialist I, your primary objective will be to build long-term rapport with ordering clients and guide their orders through our operational processes. Your key responsibilities will include:
* Responding to client inquiries regarding updated status of orders via email or phone, depending on the client's preference and/or the time-sensitivity of the order
* Proactively monitoring assigned client base to identify or prevent potential customer satisfaction concerns or order delays
* Providing clear and concise explanations to clients regarding delays to orders and the reasons for the delay, as well as coordinating with clients on any additional information needed
* Reviewing all cancellations and/or case settled orders for appropriate closing statements prior to routing to Production
* Reviewing all work orders received from the Retrieval Department for validity before contacting the client
* Reviewing all work orders received from the Retrieval Department for reason of facility non-compliance and ensuring that all procedures were followed to allow closure, prior to routing to Production
* Monitoring and/or handling of all Special Circumstance Orders (SCO's) which require tight deadlines and special instructions, outside of normal operational processes
* Offering support to ABI Account Managers as needed
* Providing support, direction, and/or resolution on technical issues forwarded from the client
* Composing and preparing confidential correspondence, reports, and other complex documents
* Coordinating with all internal departments to ensure Customer Satisfaction expectations are achieved
* Maintaining customer accounts by identifying and analyzing customer needs to achieve satisfaction
* Performing internet research as needed to locate working phone/fax numbers or a physical address for business entities you are asked to contact per client request, or to offer the ordering client options for various entities they may want to Subpoena
* Monitoring of Work In Progress for 'new' & 'sensitive' client orders, utilizing all reporting tools in the system
**Level II Responsibilities:**
* Assist with communication of new website registrations and demo requests to the appropriate Account Executives
* Assist in coordinating with Account Managers to obtain specifications for Client Pilot programs and communicate specifications with the auditing department
**Essential Competencies:**
To succeed as an Experienced Customer Service Specialist I, you'll need to possess the following essential competencies:
* A good understanding of careerzynith's goals and objectives
* High self-motivation and self-direction
* Ability to absorb new ideas and concepts quickly
* Good analytical and problem-solving abilities
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Multi-tasking is essential, as well as being able to adapt to change of work duties
* Qualified typist with a minimum of 45 W.P.M.
* Ability to stay focused and concentrate under normal or heavy distractions
* Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
* Ability to read, analyze, and interpret common correspondence and records
* Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
* Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community
* Excellent telephone communication skills, bilingual a plus
**Qualifications:**
To be considered for this role, you'll need to meet the following qualifications:
* High School Diploma or equivalent required
* Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales
* Familiarity with med-legal terminology and HIPAA requirements
**What We Offer:**
As an Experienced Customer Service Specialist I at careerzynith, you'll enjoy a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Job!
Apply for this job
At careerzynith, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Specialist I, you'll play a vital role in building long-term rapport with ordering clients, guiding their orders through our operational processes, and providing ongoing communication updates. If you're a highly motivated and self-directed individual with excellent communication skills, we want to hear from you.
**About careerzynith:**
careerzynith is a leading provider of innovative solutions in the industry. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Specialist I, you'll be part of a dynamic team that's passionate about building strong relationships with our clients and exceeding their expectations.
**Key Responsibilities:**
As an Experienced Customer Service Specialist I, your primary objective will be to build long-term rapport with ordering clients and guide their orders through our operational processes. Your key responsibilities will include:
* Responding to client inquiries regarding updated status of orders via email or phone, depending on the client's preference and/or the time-sensitivity of the order
* Proactively monitoring assigned client base to identify or prevent potential customer satisfaction concerns or order delays
* Providing clear and concise explanations to clients regarding delays to orders and the reasons for the delay, as well as coordinating with clients on any additional information needed
* Reviewing all cancellations and/or case settled orders for appropriate closing statements prior to routing to Production
* Reviewing all work orders received from the Retrieval Department for validity before contacting the client
* Reviewing all work orders received from the Retrieval Department for reason of facility non-compliance and ensuring that all procedures were followed to allow closure, prior to routing to Production
* Monitoring and/or handling of all Special Circumstance Orders (SCO's) which require tight deadlines and special instructions, outside of normal operational processes
* Offering support to ABI Account Managers as needed
* Providing support, direction, and/or resolution on technical issues forwarded from the client
* Composing and preparing confidential correspondence, reports, and other complex documents
* Coordinating with all internal departments to ensure Customer Satisfaction expectations are achieved
* Maintaining customer accounts by identifying and analyzing customer needs to achieve satisfaction
* Performing internet research as needed to locate working phone/fax numbers or a physical address for business entities you are asked to contact per client request, or to offer the ordering client options for various entities they may want to Subpoena
* Monitoring of Work In Progress for 'new' & 'sensitive' client orders, utilizing all reporting tools in the system
**Level II Responsibilities:**
* Assist with communication of new website registrations and demo requests to the appropriate Account Executives
* Assist in coordinating with Account Managers to obtain specifications for Client Pilot programs and communicate specifications with the auditing department
**Essential Competencies:**
To succeed as an Experienced Customer Service Specialist I, you'll need to possess the following essential competencies:
* A good understanding of careerzynith's goals and objectives
* High self-motivation and self-direction
* Ability to absorb new ideas and concepts quickly
* Good analytical and problem-solving abilities
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Multi-tasking is essential, as well as being able to adapt to change of work duties
* Qualified typist with a minimum of 45 W.P.M.
* Ability to stay focused and concentrate under normal or heavy distractions
* Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
* Ability to read, analyze, and interpret common correspondence and records
* Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
* Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community
* Excellent telephone communication skills, bilingual a plus
**Qualifications:**
To be considered for this role, you'll need to meet the following qualifications:
* High School Diploma or equivalent required
* Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales
* Familiarity with med-legal terminology and HIPAA requirements
**What We Offer:**
As an Experienced Customer Service Specialist I at careerzynith, you'll enjoy a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Job!
Apply for this job