Experienced Customer Service Specialist – Delivering Exceptional Support in a Growing Industry
At careerzynith, we're passionate about making a difference in people's lives every day. As a Customer Service Specialist, you'll be at the heart of our success, working with a talented team to deliver exceptional support to our customers. If you're passionate about collaboration, learning, and doing good, we invite you to join our dynamic team and discover a new passion for making a positive impact in a growing industry.
**Our Mission: Empowering Self-Determination**
careerzynith is committed to helping people live a life of their choosing, regardless of age or ability. Our mission is to empower individuals to take control of their care and make informed decisions about their lives. We're proud to be a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country.
**Awards and Recognition**
careerzynith has been recognized as a great workplace, including being named a 2024 National "Best and Brightest Companies to Work For!" and receiving the Great Place to Work Certification for 2025/2026. These honors are a testament to our commitment to creating an exceptional employee experience and fostering a culture of excellence, respect, and inclusivity.
**Job Summary**
As a Customer Service (Self Determination) Support Specialist, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders. Your primary responsibilities will include:
Key Responsibilities:
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
**Qualifications:**
Education:
* High School Diploma or GED required
* Associate degree preferred
Work Environment:
* Work is performed in a typical office (call center) setting
**About careerzynith**
careerzynith is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants. Our operations team strives to create trust, autonomy, and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
**Our Culture and Belonging**
At careerzynith, we're committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. careerzynith strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
**Job Type: Full-time**
**Pay: $17.00 per hour**
**Expected hours: 40 – 45 per week**
**Benefits:**
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Referral program
* Vision insurance
**Shift:**
* 8 hour shift
* Day shift
**Application Question(s):**
* Are you able to work a schedule of Monday to Friday, from 8am to 6pm?
**Work Location: In person**
If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we invite you to apply for this exciting opportunity. Join our team at careerzynith and discover a new passion for doing good in a growing industry.
Apply for this job
**Our Mission: Empowering Self-Determination**
careerzynith is committed to helping people live a life of their choosing, regardless of age or ability. Our mission is to empower individuals to take control of their care and make informed decisions about their lives. We're proud to be a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country.
**Awards and Recognition**
careerzynith has been recognized as a great workplace, including being named a 2024 National "Best and Brightest Companies to Work For!" and receiving the Great Place to Work Certification for 2025/2026. These honors are a testament to our commitment to creating an exceptional employee experience and fostering a culture of excellence, respect, and inclusivity.
**Job Summary**
As a Customer Service (Self Determination) Support Specialist, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders. Your primary responsibilities will include:
Key Responsibilities:
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
**Qualifications:**
Education:
* High School Diploma or GED required
* Associate degree preferred
Work Environment:
* Work is performed in a typical office (call center) setting
**About careerzynith**
careerzynith is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants. Our operations team strives to create trust, autonomy, and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.
**Our Culture and Belonging**
At careerzynith, we're committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. careerzynith strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
**Job Type: Full-time**
**Pay: $17.00 per hour**
**Expected hours: 40 – 45 per week**
**Benefits:**
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Referral program
* Vision insurance
**Shift:**
* 8 hour shift
* Day shift
**Application Question(s):**
* Are you able to work a schedule of Monday to Friday, from 8am to 6pm?
**Work Location: In person**
If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we invite you to apply for this exciting opportunity. Join our team at careerzynith and discover a new passion for doing good in a growing industry.
Apply for this job