[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Dataiku is the Platform for AI Success, focused on delivering meaningful outcomes with business analytics, AI/ML, and Gen AI. As a Customer Success Engineer, you will enhance user adoption and satisfaction through technical programming, onboarding, and strategic advisory, while collaborating with Sales Engineers and Account Executives to drive growth. Responsibilities Help define the role, building programs and automations for repeatable, scalable use across AMER Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers Focus on onboarding and increasing user retention by educating customers on best practices within the Dataiku platform Establish regular touchpoints to advise users on applying Dataiku to their specific business needs and use cases Execute programs to create self-sustaining enablement and "communities of practice" within customer accounts, capture and document client use cases and stories to share the impact of their work Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value Skills 0-1 years in sales engineering, technical consulting, or data science roles with a track record of customer satisfaction Ability to navigate ambiguity, build consensus, and work with urgency to define a new segment's success Strong written and oral presentation skills, with the ability to tailor messaging to both no-code and high-code users A knack for engaging with all levels of customer teams, from individual contributors to leadership Willingness to travel up to 25% across the AMER region Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, or SQL Dataiku Advanced Designer, Snowflake SnowPro Core, or Databricks Business Analyst certifications Experience building and operating communities of practice or scalable post-sales programs A never-ending desire to learn new solutions and translate features into business value Benefits Stock options Medical, dental, and vision plans Flexible spending accounts Pre-tax commuter benefits A 401k company match Paid vacations and sick leave Paid parental leave Employer paid disability coverage Additional health and wellbeing perks and benefits Company Overview Dataiku operates as an enterprise artificial intelligence and machine-learning platform. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Dataiku has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 1 in 2024, 2 in 2023, 3 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.