Experienced Customer Service Representative – Water Billing Operations at careerzynith
Are you a customer-focused individual with exceptional communication skills and a passion for delivering top-notch service? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join careerzynith as an Experienced Customer Service Representative – Water Billing Operations!
At careerzynith, we're dedicated to providing exceptional service to our community, and we're seeking a talented individual to join our team. As a Customer Service Representative – Water Billing Operations, you'll be the face of our organization, providing timely and accurate responses to customer inquiries, resolving issues, and ensuring a positive experience for all who interact with us.
**About careerzynith**
careerzynith is a dynamic and innovative organization that's committed to delivering exceptional service to our community. We're a team of dedicated professionals who are passionate about making a difference in the lives of those we serve. Our organization is built on a foundation of integrity, respect, and a commitment to excellence, and we're seeking like-minded individuals to join our team.
**Responsibilities**
As a Customer Service Representative – Water Billing Operations, you'll be responsible for:
* Responding to routine telephone inquiries from the public and other city departments pertaining to prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information.
* Entering change of service in data system and verifying information.
* Maintaining various computer records on change of address type of service used, comment file of records of customer contacts, and non-payment accounts lists.
* Posting to simple numerical records.
* Operating two-way radio to give and receive messages and information.
* Operating a variety of basic office equipment.
* Maintaining accurate and up-to-date records and files.
* Providing exceptional customer service and resolving issues in a timely and professional manner.
* Collaborating with colleagues to achieve team goals and objectives.
* Staying up-to-date with city policies and procedures.
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent.
* Completion of at least one course in general office practices at or above the high school level or by at least six months of work experience involving general office duties.
* A valid operator's license with a good driving record.
* Ability to pass a 35 WPM typing test prior to accepting an application or resume.
* Knowledge of general office practice and procedures.
* Ability to keep customer information confidential.
* Knowledgeable of various office machines and operation techniques.
* Knowledge of simple arithmetic.
* Ability to read, understand, and interpret city policies.
* Ability to understand oral and written instructions.
* Ability to establish and maintain effective working relationships with coworkers and the general public.
* Ability to bend or stoop or retrieve files.
* Ability to lift books, files or other materials weighing 10-15 lbs.
**Preferred Qualifications**
* Experience in a customer service role, preferably in a government or utility setting.
* Knowledge of water billing operations and procedures.
* Certification in customer service or a related field.
* Bilingual or multilingual skills.
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Ability to maintain accurate and up-to-date records and files.
* Strong customer service skills and a commitment to delivering exceptional service.
* Ability to work collaboratively as part of a team.
* Strong organizational and time management skills.
* Ability to adapt to changing priorities and deadlines.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer:
* Opportunities for professional development and training.
* A comprehensive benefits package, including health, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* A supportive and inclusive work environment.
* Opportunities for advancement and career growth.
**Work Environment and Company Culture**
careerzynith is a dynamic and innovative organization that's committed to delivering exceptional service to our community. Our work environment is fast-paced and collaborative, with a focus on teamwork and customer satisfaction. We're a team of dedicated professionals who are passionate about making a difference in the lives of those we serve.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* A comprehensive benefits package, including health, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* A supportive and inclusive work environment.
* Opportunities for advancement and career growth.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application online at [www.careerzynith.com/careers](http://www.careerzynith.com/careers). We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.
Apply for this job
At careerzynith, we're dedicated to providing exceptional service to our community, and we're seeking a talented individual to join our team. As a Customer Service Representative – Water Billing Operations, you'll be the face of our organization, providing timely and accurate responses to customer inquiries, resolving issues, and ensuring a positive experience for all who interact with us.
**About careerzynith**
careerzynith is a dynamic and innovative organization that's committed to delivering exceptional service to our community. We're a team of dedicated professionals who are passionate about making a difference in the lives of those we serve. Our organization is built on a foundation of integrity, respect, and a commitment to excellence, and we're seeking like-minded individuals to join our team.
**Responsibilities**
As a Customer Service Representative – Water Billing Operations, you'll be responsible for:
* Responding to routine telephone inquiries from the public and other city departments pertaining to prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information.
* Entering change of service in data system and verifying information.
* Maintaining various computer records on change of address type of service used, comment file of records of customer contacts, and non-payment accounts lists.
* Posting to simple numerical records.
* Operating two-way radio to give and receive messages and information.
* Operating a variety of basic office equipment.
* Maintaining accurate and up-to-date records and files.
* Providing exceptional customer service and resolving issues in a timely and professional manner.
* Collaborating with colleagues to achieve team goals and objectives.
* Staying up-to-date with city policies and procedures.
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent.
* Completion of at least one course in general office practices at or above the high school level or by at least six months of work experience involving general office duties.
* A valid operator's license with a good driving record.
* Ability to pass a 35 WPM typing test prior to accepting an application or resume.
* Knowledge of general office practice and procedures.
* Ability to keep customer information confidential.
* Knowledgeable of various office machines and operation techniques.
* Knowledge of simple arithmetic.
* Ability to read, understand, and interpret city policies.
* Ability to understand oral and written instructions.
* Ability to establish and maintain effective working relationships with coworkers and the general public.
* Ability to bend or stoop or retrieve files.
* Ability to lift books, files or other materials weighing 10-15 lbs.
**Preferred Qualifications**
* Experience in a customer service role, preferably in a government or utility setting.
* Knowledge of water billing operations and procedures.
* Certification in customer service or a related field.
* Bilingual or multilingual skills.
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Ability to maintain accurate and up-to-date records and files.
* Strong customer service skills and a commitment to delivering exceptional service.
* Ability to work collaboratively as part of a team.
* Strong organizational and time management skills.
* Ability to adapt to changing priorities and deadlines.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer:
* Opportunities for professional development and training.
* A comprehensive benefits package, including health, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* A supportive and inclusive work environment.
* Opportunities for advancement and career growth.
**Work Environment and Company Culture**
careerzynith is a dynamic and innovative organization that's committed to delivering exceptional service to our community. Our work environment is fast-paced and collaborative, with a focus on teamwork and customer satisfaction. We're a team of dedicated professionals who are passionate about making a difference in the lives of those we serve.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* A comprehensive benefits package, including health, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* A supportive and inclusive work environment.
* Opportunities for advancement and career growth.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application online at [www.careerzynith.com/careers](http://www.careerzynith.com/careers). We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.
Apply for this job