Experienced Customer Service Representative – TRICARE Remote Call Center
At careerzynith, we are committed to serving our nation's heroes by providing exceptional healthcare services. As a key member of our remote call center team, you will play a vital role in facilitating the healthcare needs of our military populations by delivering outstanding customer service in a fast-paced environment. If you are passionate about serving those who serve, possess excellent communication skills, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.
**Job Summary**
careerzynith is proud to be a part of a mission that makes a difference in the lives of our nation's heroes. As a Customer Service Representative in our remote call center, you will be responsible for providing exceptional service to TRICARE beneficiaries and providers through various communication channels, including phone, chat, email, and written correspondence. Your primary goal will be to resolve customer inquiries and issues efficiently, effectively, and professionally, while maintaining a high level of productivity and performance.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Accurately and professionally answering healthcare inquiries and providing resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence.
* Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact.
* Meeting department productivity and performance metrics, including consistent and regular attendance, adhering to published schedules, and prioritizing workload to answer incoming calls.
* Documenting customer interactions and cases in a customer relationship management (CRM) system.
* Participating in continuous training to become fully proficient in resolving all customer inquiries.
* Maintaining regular and consistent attendance.
**Working Conditions**
As a remote call center representative, you will be working in a private and secure workspace with high-speed internet. You will be required to:
* Cover any work shift, including evenings, weekends, and holidays.
* Work overtime, if needed, to meet business demands.
* Spend extensive periods working on a computer, sitting, wearing a headset, typing, and speaking on the phone.
**Education & Experience**
To be successful in this role, you will need:
* A high school diploma or GED.
* U.S. Citizenship.
* The ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
* At least two years of professional work experience in a customer service environment.
* Excellent verbal and writing skills.
* Technology literacy and experience navigating multiple screens or web browsers at one time.
* Proven ability to work independently in a remote work environment.
**Preferred Qualifications**
While not required, we prefer candidates with:
* TRICARE customer service experience.
* Contact center experience, including call center chat messaging.
* Military connectedness.
**Competencies**
To excel in this role, you will need to possess the following competencies:
* **Technical Skills**: Proficient data entry skills, ability to meet daily call and chat requirements.
* **Team-Building / Team Player**: Influence the actions and opinions of others in a positive direction and build group commitment.
* **Organizational Skills**: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
* **Information Management**: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
* **High Intensity Environment**: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
* **Empathy / Customer Service**: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
* **Coping / Flexibility**: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
* **Computer Literacy**: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications.
* **Communication / People Skills**: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
* **Commitment to Task**: Ability to conform to established policies and procedures; exhibit high motivation.
**Career Growth Opportunities & Learning Benefits**
At careerzynith, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Career advancement opportunities within the company.
* A dynamic and supportive work environment that encourages collaboration and teamwork.
**Work Environment & Company Culture**
careerzynith is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our remote call center is designed to provide a comfortable and productive work environment, with:
* A private and secure workspace with high-speed internet.
* A flexible schedule that allows for work-life balance.
* Opportunities for professional growth and development.
* A supportive and collaborative team environment.
**Compensation, Perks, & Benefits**
As a Customer Service Representative at careerzynith, you will be rewarded with:
* Competitive hourly pay rates, ranging from $18.25 to $22.00 per hour, depending on your location.
* An additional health and wellness fringe benefit of $4.57 per hour.
* Opportunities for career advancement and professional growth.
* A dynamic and supportive work environment that encourages collaboration and teamwork.
**Conclusion**
If you are a motivated and customer-focused individual who is passionate about serving those who serve, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at careerzynith, you will have the chance to make a real difference in the lives of our nation's heroes while developing your skills and career. Apply today and join our dynamic team!
Apply for this job
**Job Summary**
careerzynith is proud to be a part of a mission that makes a difference in the lives of our nation's heroes. As a Customer Service Representative in our remote call center, you will be responsible for providing exceptional service to TRICARE beneficiaries and providers through various communication channels, including phone, chat, email, and written correspondence. Your primary goal will be to resolve customer inquiries and issues efficiently, effectively, and professionally, while maintaining a high level of productivity and performance.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Accurately and professionally answering healthcare inquiries and providing resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence.
* Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact.
* Meeting department productivity and performance metrics, including consistent and regular attendance, adhering to published schedules, and prioritizing workload to answer incoming calls.
* Documenting customer interactions and cases in a customer relationship management (CRM) system.
* Participating in continuous training to become fully proficient in resolving all customer inquiries.
* Maintaining regular and consistent attendance.
**Working Conditions**
As a remote call center representative, you will be working in a private and secure workspace with high-speed internet. You will be required to:
* Cover any work shift, including evenings, weekends, and holidays.
* Work overtime, if needed, to meet business demands.
* Spend extensive periods working on a computer, sitting, wearing a headset, typing, and speaking on the phone.
**Education & Experience**
To be successful in this role, you will need:
* A high school diploma or GED.
* U.S. Citizenship.
* The ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
* At least two years of professional work experience in a customer service environment.
* Excellent verbal and writing skills.
* Technology literacy and experience navigating multiple screens or web browsers at one time.
* Proven ability to work independently in a remote work environment.
**Preferred Qualifications**
While not required, we prefer candidates with:
* TRICARE customer service experience.
* Contact center experience, including call center chat messaging.
* Military connectedness.
**Competencies**
To excel in this role, you will need to possess the following competencies:
* **Technical Skills**: Proficient data entry skills, ability to meet daily call and chat requirements.
* **Team-Building / Team Player**: Influence the actions and opinions of others in a positive direction and build group commitment.
* **Organizational Skills**: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
* **Information Management**: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
* **High Intensity Environment**: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
* **Empathy / Customer Service**: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
* **Coping / Flexibility**: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
* **Computer Literacy**: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications.
* **Communication / People Skills**: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
* **Commitment to Task**: Ability to conform to established policies and procedures; exhibit high motivation.
**Career Growth Opportunities & Learning Benefits**
At careerzynith, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Career advancement opportunities within the company.
* A dynamic and supportive work environment that encourages collaboration and teamwork.
**Work Environment & Company Culture**
careerzynith is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our remote call center is designed to provide a comfortable and productive work environment, with:
* A private and secure workspace with high-speed internet.
* A flexible schedule that allows for work-life balance.
* Opportunities for professional growth and development.
* A supportive and collaborative team environment.
**Compensation, Perks, & Benefits**
As a Customer Service Representative at careerzynith, you will be rewarded with:
* Competitive hourly pay rates, ranging from $18.25 to $22.00 per hour, depending on your location.
* An additional health and wellness fringe benefit of $4.57 per hour.
* Opportunities for career advancement and professional growth.
* A dynamic and supportive work environment that encourages collaboration and teamwork.
**Conclusion**
If you are a motivated and customer-focused individual who is passionate about serving those who serve, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at careerzynith, you will have the chance to make a real difference in the lives of our nation's heroes while developing your skills and career. Apply today and join our dynamic team!
Apply for this job