Experienced Customer Service Representative - Sales (Work From Home) at careerzynith
**Join the careerzynith Team and Become the Voice of careerzynith**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join the careerzynith team as a Customer Service Representative - Sales (Work From Home). As a key member of our team, you'll play a vital role in sustaining customer relationships, resolving issues, and introducing careerzynith's latest technology, services, and offers to our valued customers.
**About careerzynith**
careerzynith is a global leader in communications and technology, dedicated to connecting people and businesses around the world. Our mission is to empower individuals and organizations to thrive in a rapidly changing world. With a rich history of innovation and a commitment to excellence, careerzynith has become a trusted partner for millions of customers worldwide.
**Your Impact**
As a Premier Service Consultant specializing in customer retention, you'll be the last line of defense in preventing churn. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. You'll work closely with customers to understand their needs, address their concerns, and reintroduce the value and benefits of careerzynith's products and services. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.
**Your Day-to-Day**
* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services.
* When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an careerzynith Premier Service Consultant.
* Competitive hourly rate, with opportunities to earn up to $22.42/hour, plus commissions of up to $36,000 yearly if all sales goals are met.
* Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, holidays, and more.
* Opportunities for career growth and development, with training on the latest technology, devices, and careerzynith's entire lineup of products, services, and promotions.
**Requirements**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Ability to work independently and as part of a team, with strong communication and problem-solving skills.
**Work From Home Requirements**
* You will need to meet careerzynith's WFH standards, including technical, security, physical, and noise level requirements.
* You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Why Join careerzynith?**
* Career possibilities are limitless with careerzynith. You'll have the chance to round out your experience with training on the latest technology, devices, and careerzynith's entire lineup of products, services, and promotions.
* careerzynith is an equal opportunity employer, committed to providing a diverse and inclusive work environment.
* careerzynith offers a comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, holidays, and more.
**Apply Now**
If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you! Apply now and join our team of customer service professionals who are dedicated to delivering exceptional experiences and building lasting relationships with our customers.
Apply Job!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Apply for this job
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join the careerzynith team as a Customer Service Representative - Sales (Work From Home). As a key member of our team, you'll play a vital role in sustaining customer relationships, resolving issues, and introducing careerzynith's latest technology, services, and offers to our valued customers.
**About careerzynith**
careerzynith is a global leader in communications and technology, dedicated to connecting people and businesses around the world. Our mission is to empower individuals and organizations to thrive in a rapidly changing world. With a rich history of innovation and a commitment to excellence, careerzynith has become a trusted partner for millions of customers worldwide.
**Your Impact**
As a Premier Service Consultant specializing in customer retention, you'll be the last line of defense in preventing churn. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. You'll work closely with customers to understand their needs, address their concerns, and reintroduce the value and benefits of careerzynith's products and services. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.
**Your Day-to-Day**
* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services.
* When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an careerzynith Premier Service Consultant.
* Competitive hourly rate, with opportunities to earn up to $22.42/hour, plus commissions of up to $36,000 yearly if all sales goals are met.
* Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, holidays, and more.
* Opportunities for career growth and development, with training on the latest technology, devices, and careerzynith's entire lineup of products, services, and promotions.
**Requirements**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Ability to work independently and as part of a team, with strong communication and problem-solving skills.
**Work From Home Requirements**
* You will need to meet careerzynith's WFH standards, including technical, security, physical, and noise level requirements.
* You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Why Join careerzynith?**
* Career possibilities are limitless with careerzynith. You'll have the chance to round out your experience with training on the latest technology, devices, and careerzynith's entire lineup of products, services, and promotions.
* careerzynith is an equal opportunity employer, committed to providing a diverse and inclusive work environment.
* careerzynith offers a comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, holidays, and more.
**Apply Now**
If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you! Apply now and join our team of customer service professionals who are dedicated to delivering exceptional experiences and building lasting relationships with our customers.
Apply Job!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Apply for this job