**Experienced Customer Service Representative – Repair Coordination and Logistics**

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our team, you'll play a vital role in ensuring seamless communication and exceptional service delivery to our valued customers. If you're passionate about building strong relationships, resolving complex issues, and driving business growth, we want to hear from you! **About blithequark** Founded in 1998, blithequark has established itself as a global leader in providing high-quality resources and top-notch recruiting services. Our headquarters in Farmington Hills, MI, serves as a hub for innovation and excellence, empowering businesses to effectively respond to organizational changes and technological advances. At blithequark, we prioritize the well-being of our employees and their families, fostering a vibrant and productive work culture that embodies our core values: value, passion, excellence, empowerment, and happiness. **Job Summary** As an Experienced Customer Service Representative – Repair Coordination and Logistics, you'll be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You'll work closely with repair technicians, manufacturing, and logistics personnel to ensure timely and efficient delivery of services. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. **Key Responsibilities** * Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location) * Request and enter required information per written process to execute repair * Manage repair priority with repair techs as appropriate to meet schedule and KPIs * Lead problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround * Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer * Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business * Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery * Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals * Support other roles or tasks as requested by management **Qualifications** * Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments * Strong communication and problem-solving skills * Ability to work in a fast-paced environment * Excellent customer service skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications **Essential Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a fast-paced environment * Excellent problem-solving and analytical skills * Ability to prioritize tasks and manage multiple projects simultaneously * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Professional development workshops and conferences * Online training and certification programs * Opportunities for advancement and career growth * A collaborative and supportive work environment **Work Environment and Company Culture** Our office is a vibrant and productive space that embodies our core values: value, passion, excellence, empowerment, and happiness. We offer a range of benefits and perks, including: * Medical, dental, and vision insurance * 401(k) plan with company match * Term life insurance * Voluntary life and disability insurance * Optional pre-paid legal plan * Optional identity theft plan * Optional medical and dependent FSA * Work-visa sponsorship * Opportunity for advancement * Long-term assignment with opportunity for hire by client **Rewards and Recognition** We're proud to be recognized as one of the top staffing service companies in Detroit, and we're committed to continuing our growth and success. Our rewards and recognition program includes: * An INC 5000 company for 10 years * Corp! Michigan Economic Bright Spots * Crain's Detroit Business Top Staffing Service Companies in Detroit * TechServe Alliance Excellence Award – IT and Engineering Staffing & Solutions * Best of MichBusiness winner in HR Wizards & Partnerships * Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest * 101 Best & Brightest Companies to Work for in Michigan **How to Apply** If you're passionate about delivering exceptional customer service and driving business growth, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job