**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping our customers navigate their pharmacy benefits, resolve issues, and access the support they need. We're seeking a highly skilled and compassionate individual to join our team, working remotely from the comfort of your own home. **About arenaflex** arenaflex is a global Health Service company dedicated to helping people improve their health and vitality. We believe in the power of human connection and strive to make a positive impact on the lives of our customers, patients, and communities. Our mission is to provide innovative solutions, exceptional service, and a supportive environment that empowers our employees to thrive. **The Role** As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our customers through phone calls, emails, and other communication channels. Your primary responsibilities will include: * Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare. * Taking calls back-to-back while toggling through several applications on multiple screens. * Attending 100% of trainings and the first 90 days of employment. * Updating conversion requests and providing shipment status to members. * Facilitating the transition of requested medications to home delivery. * Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment. * Obtaining new prescriptions from physician's office and recording approval status. * Serving incoming calls from doctors' offices. * Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns. * Resolving questions and/or issues that may be preventing shipment of an order. * Upholding quality and productivity standards on all transactions. * The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements. * Using active listening skills when the members express concerns about medication coverage or costs and offering the members options for a starting coverage review to meet regulatory requirements. * Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. * Learning and demonstrating understanding of call handling which includes compliance expectations and system navigation through several applications. **What You'll Gain** * Enjoy a **work-from-home** lifestyle where you can virtually connect with coworkers and customers. * Help patients understand their pharmacy benefits better. * Help us keep track of our patient interactions. * Ensure patients are equipped with the best advice. * Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience. * Participate in an annual bonus plan. * Enjoy a comprehensive range of benefits, with a focus on supporting your whole health, including medical, vision, dental, and well-being and behavioral health programs. * Take advantage of 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. **Requirements** * High School diploma or equivalent required. * At least 2-3 years of relevant experience in Healthcare and/or Call Center. * A dedicated workspace with no distractions is required. * Tech Savvy – Strong computer skills including Microsoft Office. * Strong organization skills, written, and verbal communication skills. * Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers. * Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions. * Ability to work a flexible schedule including Night and/or weekends. * Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. **What We Offer** * Competitive hourly rate of $17 - $23 USD per hour, depending on relevant factors, including experience and geographic location. * A supportive and inclusive work environment that values diversity, equity, and inclusion. * Opportunities for professional growth and development through training and mentorship programs. * A comprehensive range of benefits that support your physical, emotional, and financial well-being. **Join Our Team** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our arenaflex family. Apply for this job