**Experienced Customer Service Representative – Remote Opportunity with Comprehensive Benefits Package**
At arenaflex, we're on a mission to revolutionize the way we deliver healthcare services to vulnerable populations across the United States. As a rapidly growing national quality improvement and care management organization, we're committed to ensuring that over 20 million people receive the right care, at the right time, in the right setting. We're seeking an experienced Customer Service Representative to join our team and play a vital role in shaping the future of healthcare.
**Perks of this Role**
As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits that will make you feel valued and supported in your career. Here are just a few of the perks you can look forward to:
* **Fully remote position**: Work from the comfort of your own home, with rotational shifts available for EST, CT, or PST.
* **Comprehensive benefits package**: Enjoy full benefits, including medical, dental, vision, and more, effective the first month following your hire date.
* **Paid time off**: Take advantage of paid time off for a great work-life balance.
* **401k with match**: Grow your retirement savings with a 401k plan that includes a match with no vesting period.
* **Career growth opportunities**: Join a rapidly growing organization with a strong commitment to employee development and advancement.
**Who We Need**
We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Review Team, you'll be responsible for providing exceptional customer service support to beneficiaries and providers via our helpline. Your duties will include:
* Interacting with beneficiaries and providers via the helpline to furnish and request review information.
* Creating, formatting, and proofreading letters, as well as maintaining timeliness.
* Making decisions regarding complex appeals, requiring a high degree of judgment and critical thinking.
* Maintaining effective working relationships between arenaflex's internal and external customers.
* Participating in Review Team meetings to identify areas for potential improvement and implementing changes as needed.
**Why Join arenaflex?**
At arenaflex, we're passionate about improving lives through healthcare quality and clinical expertise. We're a people-focused, mission-driven organization that values our employees and provides the training and support needed to excel in your career. Our comprehensive benefits package is designed to provide you and your family with additional protection, security, and support for both your career and your life away from work.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of individuals across the country. Your key responsibilities will include:
* Typing/merging, proofing for clarity, printing, and mailing correspondence.
* Communicating verbally and in writing with external customers to furnish and request review information.
* Fostering effective working relationships between arenaflex's internal and external customers.
* Assisting with and participating in Review Team meetings to identify areas for potential improvement and implementing changes as needed.
* Answering the Beneficiary Helpline through the utilization of the hunt group and available light functions.
* Determining how to best assist callers, either by a service offered by arenaflex or by referring them to an external agency and properly entering referrals into the CMS system.
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent.
* Post-high school business courses are helpful, but not required.
* Medical terminology is desired, but not necessary.
* Excellent verbal communication skills, a courteous and patient demeanor, and the ability to maintain composure under potentially stressful situations.
* Good grammar, punctuation, spelling, hyphenation, and written communications skills.
* Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers.
* General knowledge of a PC-based computer system is desirable, as is knowledge of various software packages with the ability to learn additional software packages as needed.
* The ability to multi-task and prioritize assignments.
* Good organizational skills and the ability to work independently.
**Experience**
We're looking for candidates with two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities. Prior work in a healthcare setting or medical terminology is recommended, but not required. Previous data entry or other clerical experience is a plus.
**Mental and Physical Requirements**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about improving lives through healthcare quality and clinical expertise, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
**Perks of this Role**
As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits that will make you feel valued and supported in your career. Here are just a few of the perks you can look forward to:
* **Fully remote position**: Work from the comfort of your own home, with rotational shifts available for EST, CT, or PST.
* **Comprehensive benefits package**: Enjoy full benefits, including medical, dental, vision, and more, effective the first month following your hire date.
* **Paid time off**: Take advantage of paid time off for a great work-life balance.
* **401k with match**: Grow your retirement savings with a 401k plan that includes a match with no vesting period.
* **Career growth opportunities**: Join a rapidly growing organization with a strong commitment to employee development and advancement.
**Who We Need**
We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Review Team, you'll be responsible for providing exceptional customer service support to beneficiaries and providers via our helpline. Your duties will include:
* Interacting with beneficiaries and providers via the helpline to furnish and request review information.
* Creating, formatting, and proofreading letters, as well as maintaining timeliness.
* Making decisions regarding complex appeals, requiring a high degree of judgment and critical thinking.
* Maintaining effective working relationships between arenaflex's internal and external customers.
* Participating in Review Team meetings to identify areas for potential improvement and implementing changes as needed.
**Why Join arenaflex?**
At arenaflex, we're passionate about improving lives through healthcare quality and clinical expertise. We're a people-focused, mission-driven organization that values our employees and provides the training and support needed to excel in your career. Our comprehensive benefits package is designed to provide you and your family with additional protection, security, and support for both your career and your life away from work.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of individuals across the country. Your key responsibilities will include:
* Typing/merging, proofing for clarity, printing, and mailing correspondence.
* Communicating verbally and in writing with external customers to furnish and request review information.
* Fostering effective working relationships between arenaflex's internal and external customers.
* Assisting with and participating in Review Team meetings to identify areas for potential improvement and implementing changes as needed.
* Answering the Beneficiary Helpline through the utilization of the hunt group and available light functions.
* Determining how to best assist callers, either by a service offered by arenaflex or by referring them to an external agency and properly entering referrals into the CMS system.
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent.
* Post-high school business courses are helpful, but not required.
* Medical terminology is desired, but not necessary.
* Excellent verbal communication skills, a courteous and patient demeanor, and the ability to maintain composure under potentially stressful situations.
* Good grammar, punctuation, spelling, hyphenation, and written communications skills.
* Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers.
* General knowledge of a PC-based computer system is desirable, as is knowledge of various software packages with the ability to learn additional software packages as needed.
* The ability to multi-task and prioritize assignments.
* Good organizational skills and the ability to work independently.
**Experience**
We're looking for candidates with two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities. Prior work in a healthcare setting or medical terminology is recommended, but not required. Previous data entry or other clerical experience is a plus.
**Mental and Physical Requirements**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about improving lives through healthcare quality and clinical expertise, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.