**Experienced Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experience**
At arenaflex, we're on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a global leader in innovative and comprehensive laboratory services, we're committed to helping doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. With a team of 60,000+ employees, we're dedicated to combining cutting-edge innovation, science, and technology to solve some of today's biggest health challenges.
We're seeking an experienced Customer Service Representative to join our Labcorp OnDemand Customer Service Team. As a key member of our team, you'll work with external customers and internal personnel to respond to customer inquiries, provide product education, and handle a wide variety of questions while ensuring a world-class customer experience. If you're passionate about Customer Service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply.
**About arenaflex**
arenaflex is a global leader in innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, we're committed to solving some of today's biggest health challenges, accelerating life-changing healthcare breakthroughs, and impacting lives around the world.
**Job Summary**
As a Customer Service Representative, you'll be responsible for resolving routine customer requests with products or services via inbound, outbound calls, chats, and emails. You'll work in a fast-paced environment, speaking with customers in a courteous, friendly, and professional manner using protocol procedures. You'll also inquire, clarify, and confirm customer requirements and understanding of the solution, provide additional customer education and information as needed, and work in multiple databases to research complex issues and questions.
**Key Responsibilities**
* Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
* Speak with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquire, clarify, and confirm customer requirements and understanding of the solution
* Provide additional customer education and information as needed
* Work in multiple databases to research complex issues and questions
* Participate in activities designed to improve customer satisfaction and business performance
* Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
* High School Diploma or GED equivalent required
* Associate or bachelor's degree highly desired
* Previous experience in a customer service role
* Experience working in a contact center/call center environment is preferred
* Prior healthcare industry experience, such as a physician's office or a hospital, highly desirable
* Knowledge of Microsoft Office suite is required
* Experience with Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
* Bilingual in English and Spanish highly desirable
**Technical Requirements**
* Internet speed of at least 50 megabytes per second
* No satellite internet
* Ability to connect equipment to router/modem with Ethernet cord
* Equipment cannot be connected through Wi-Fi
**arenaflex Highlights**
* Generous Paid Time off!
* Medical, Vision, and Dental Insurance Options!
* Flexible Spending Accounts!
* 401k and Employee Stock Purchase Plans!
* No Charge Lab Testing!
* Fitness Reimbursement Program!
* And many more incentives!
**Benefits**
* All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
* Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer:
* As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
* We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
+ Race
+ Religion
+ Color
+ National origin
+ Gender (including pregnancy or other medical conditions/needs)
+ Family or parental status
+ Marital, civil union or domestic partnership status
+ Sexual orientation
+ Gender identity
+ Gender expression
+ Personal appearance
+ Age
+ Veteran status
+ Disability
+ Genetic information
+ Or any other legally protected characteristic.
**How to Apply**
If you're passionate about Customer Service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply. Please visit our website to submit your application.
Apply Job!
We're seeking an experienced Customer Service Representative to join our Labcorp OnDemand Customer Service Team. As a key member of our team, you'll work with external customers and internal personnel to respond to customer inquiries, provide product education, and handle a wide variety of questions while ensuring a world-class customer experience. If you're passionate about Customer Service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply.
**About arenaflex**
arenaflex is a global leader in innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, we're committed to solving some of today's biggest health challenges, accelerating life-changing healthcare breakthroughs, and impacting lives around the world.
**Job Summary**
As a Customer Service Representative, you'll be responsible for resolving routine customer requests with products or services via inbound, outbound calls, chats, and emails. You'll work in a fast-paced environment, speaking with customers in a courteous, friendly, and professional manner using protocol procedures. You'll also inquire, clarify, and confirm customer requirements and understanding of the solution, provide additional customer education and information as needed, and work in multiple databases to research complex issues and questions.
**Key Responsibilities**
* Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
* Speak with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquire, clarify, and confirm customer requirements and understanding of the solution
* Provide additional customer education and information as needed
* Work in multiple databases to research complex issues and questions
* Participate in activities designed to improve customer satisfaction and business performance
* Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
* High School Diploma or GED equivalent required
* Associate or bachelor's degree highly desired
* Previous experience in a customer service role
* Experience working in a contact center/call center environment is preferred
* Prior healthcare industry experience, such as a physician's office or a hospital, highly desirable
* Knowledge of Microsoft Office suite is required
* Experience with Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
* Bilingual in English and Spanish highly desirable
**Technical Requirements**
* Internet speed of at least 50 megabytes per second
* No satellite internet
* Ability to connect equipment to router/modem with Ethernet cord
* Equipment cannot be connected through Wi-Fi
**arenaflex Highlights**
* Generous Paid Time off!
* Medical, Vision, and Dental Insurance Options!
* Flexible Spending Accounts!
* 401k and Employee Stock Purchase Plans!
* No Charge Lab Testing!
* Fitness Reimbursement Program!
* And many more incentives!
**Benefits**
* All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
* Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer:
* As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.
* We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
+ Race
+ Religion
+ Color
+ National origin
+ Gender (including pregnancy or other medical conditions/needs)
+ Family or parental status
+ Marital, civil union or domestic partnership status
+ Sexual orientation
+ Gender identity
+ Gender expression
+ Personal appearance
+ Age
+ Veteran status
+ Disability
+ Genetic information
+ Or any other legally protected characteristic.
**How to Apply**
If you're passionate about Customer Service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply. Please visit our website to submit your application.
Apply Job!