**Experienced Customer Service Representative - Remote in PST**

Are you a compassionate and skilled customer service professional looking to make a meaningful impact in the lives of millions of people? Do you thrive in a dynamic and inclusive environment where you can grow and develop your skills? Look no further than blithequark, a global organization dedicated to delivering care and improving health outcomes through technology. At blithequark, we're not just looking for customer service representatives – we're seeking passionate and dedicated individuals who share our vision of creating a healthier world for all. As a Customer Service Representative, you'll be the face of our organization, providing exceptional support to patients and their families, and helping to advance health equity on a global scale. **About blithequark** blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and collaborative environment. We're committed to advancing health equity and improving health outcomes, and we're looking for like-minded individuals to join us on this journey. **Job Summary** As a Customer Service Representative, you'll be responsible for delivering exceptional customer service to patients and their families, providing support and guidance on a range of topics, including patient bill balances, payment plans, credit card payments, patient pricing, and re-billing insurance companies. You'll also be responsible for researching and resolving complex billing issues and customer complaints, maintaining tracking logs of escalated patient correspondence, and adhering to all Compliance and HIPAA regulations. **Responsibilities** * Answer a high volume of calls from patients or their representatives, providing exceptional customer service and support on a range of topics, including patient bill balances, payment plans, credit card payments, patient pricing, and re-billing insurance companies * Process adjustments, refunds, transfer bills, mail returns, and perform manual sales * Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices * Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution * Maintain tracking logs of all escalated patient correspondence, providing status updates to leadership as needed * Ability to perform all aspects of billing customer service as needed * May be a certified Medical Coder and/or involved in medical coding * Thorough navigation of both Quest Billing System and the web * Maintain all Compliance and HIPAA regulations at all times **Requirements** * High School Diploma/GED * Must be 18 years of age or older * 1+ years of customer service experience OR experience in a medical office, health care call-center or office setting analyzing and solving customer problems * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM – 5:00PM PST. It may be necessary, given the business need, to work occasional overtime. **Preferred Qualifications** * Prior health care experience * Bilingual English/Spanish – must be fluent in Spanish, including medical terminology * Knowledge of billing/finance and eligibility processes, practices, and concepts * Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon **Telecommuting Requirements** * Reside within Pacific Time Zone * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills including the ability to resolve stressful situations * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Benefits and Compensation** * Hourly range: $16.00 to $28.27 per hour (California, Nevada, or Washington Residents Only) * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs * Equity stock purchase * 401k contribution (all benefits are subject to eligibility requirements) * Opportunities for career growth and development **About blithequark's Culture** At blithequark, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application. Apply Job! Apply for this job