**Experienced Customer Service Representative – Remote Healthcare Support**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's Contact Center team as an Experienced Customer Service Representative – Remote Healthcare Support. As a key member of our team, you will play a vital role in providing top-notch support to our members, helping them navigate the complexities of the healthcare system and ensuring they receive the care they need to thrive. **About blithequark** At blithequark, we are committed to delivering innovative healthcare solutions that improve the lives of millions of people around the world. Our team of dedicated professionals is passionate about making a difference in the communities we serve, and we are seeking like-minded individuals to join our ranks. As a global organization, we value diversity, inclusion, and collaboration, and we are proud to be a leader in the healthcare industry. **The Opportunity** As an Experienced Customer Service Representative – Remote Healthcare Support, you will be responsible for providing expert-level support to our members, addressing their healthcare-related inquiries and concerns in a timely and professional manner. You will work closely with our team to resolve complex issues, schedule appointments, and coordinate referrals, all while maintaining a high level of customer satisfaction. This is a full-time remote position, and you will be required to work a variety of 8-hour shifts between 6:30am and 5:30pm PST, Monday through Friday, with rotating Saturday coverage as needed. **Primary Responsibilities** * Answer inbound phone calls and provide a high-quality patient/caller experience * Review patient liability questions and concerns * Schedule, reschedule, and cancel appointments * Perform referral coordination, including completing Open Referrals and/or referral tracking queue * Work all assigned work timely according to department standards and document all actions in the system * Register new patients, verify patient demographics and health insurance, and update patient information in designated databases * Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers * Communicate effectively and in a professional manner * Process all work-related responsibilities in an efficient, timely, and accurate manner * Other duties as assigned **Required Qualifications** * High School Diploma / GED * Must be 18 years of age or older * 1+ years of experience in a call center answering customer service inquiries regarding healthcare * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any 8-hour work shift between 6:30am and 5:30pm PST, Monday through Friday, with rotating Saturday coverage as needed **Preferred Qualifications** * Previous experience using EPIC **Soft Skills** * Time Management * Attention to Detail * Empathy * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Telecommuting Requirements** * Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy * Ability to keep all company-sensitive documents secure (if applicable) * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service **Compensation and Benefits** * Hourly range: $16.00 to $28.27 per hour (dependent on location, education, work experience, and other factors) * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs * Equity stock purchase and 401k contribution (subject to eligibility requirements) **Diversity, Equity, and Inclusion** At blithequark, we are committed to creating a workplace that is inclusive, diverse, and equitable. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, identity, or circumstances. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Note** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job