Experienced Customer Service Representative – Remote Full Time Position at careerzynith
Join careerzynith, a global leader in security and access solutions, as a Customer Service Representative in our remote full-time position. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. If you're a self-motivated, results-driven individual with excellent communication skills, we encourage you to apply.
**About careerzynith**
careerzynith is a company that helps keep people safe and secure where they live, work, and visit. With over 30 brands, 12,000+ employees globally, and products sold in 130 countries, we specialize in security around the doorway and beyond. Our commitment to innovation, customer satisfaction, and employee engagement has earned us the Gallup Exceptional Workplace Award for the second year in a row.
**Job Description**
As a Customer Service Representative at careerzynith, you will be responsible for:
* Reviewing, editing, processing, and verifying the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.
* Initiating and following up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
* Communicating and working closely with appropriate departmental personnel.
* Recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
* Providing back-up support to other group members in the performance of job duties as necessary.
* Receiving, evaluating, and answering customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
* Holding high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
* Performing duties and responsibilities as described in the provided systems.
* Performing other related duties in support of the team as assigned by management.
* Working hand in hand with the branches to provide a seamless process for our customers.
**What You Need to Succeed**
* High School Diploma or GED with 1-3 years of experience or equivalent work experience
* Ability to work on Eastern Standard Time
* Proficient computer skills
* Must have a flexible schedule and able to work the on-call shift as needed
* Flexible, cooperative, and proactive
* Able to work independently in a team-oriented environment
* Ability to make decisions and troubleshoot
* Execute tasks in a timely manner and in a remote setting
* Detail-oriented
* SAP knowledge a plus
**Additional Preferred Skills or Qualifications**
* Associate's Degree
* D365 Knowledge
* Five9 Knowledge
**Why Work for careerzynith?**
* We're a Great Place to Grow your Career if:
+ You're seeking a rewarding opportunity that allows you to truly help others.
+ You're looking for a company that will invest in your professional development.
+ You want a culture that promotes work-life balance.
+ You want to work for an award-winning company that invests in its people.
* What You'll Get from Us:
+ Health, dental, and vision insurance coverage
+ Generous Vacation and Sick Time
+ A commitment to your future with a 401K plan
+ Health Savings Accounts
+ Flexible Spending Accounts
+ Disability Insurance
+ Life Insurance
+ Tuition Reimbursement
+ Voluntary Wellness Program
+ Employee Discounts through Perks at Work
+ Community involvement and opportunities to give back
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation**
The expected Base Hourly Range: $15.14-$26.82 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? We encourage you to apply anyway. We celebrate who we are and are committed to building and maintaining a diverse and inclusive workplace.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact us.
**Contact Information**
careerzynith
Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
**Apply Now!**
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is a company that helps keep people safe and secure where they live, work, and visit. With over 30 brands, 12,000+ employees globally, and products sold in 130 countries, we specialize in security around the doorway and beyond. Our commitment to innovation, customer satisfaction, and employee engagement has earned us the Gallup Exceptional Workplace Award for the second year in a row.
**Job Description**
As a Customer Service Representative at careerzynith, you will be responsible for:
* Reviewing, editing, processing, and verifying the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.
* Initiating and following up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
* Communicating and working closely with appropriate departmental personnel.
* Recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
* Providing back-up support to other group members in the performance of job duties as necessary.
* Receiving, evaluating, and answering customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
* Holding high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
* Performing duties and responsibilities as described in the provided systems.
* Performing other related duties in support of the team as assigned by management.
* Working hand in hand with the branches to provide a seamless process for our customers.
**What You Need to Succeed**
* High School Diploma or GED with 1-3 years of experience or equivalent work experience
* Ability to work on Eastern Standard Time
* Proficient computer skills
* Must have a flexible schedule and able to work the on-call shift as needed
* Flexible, cooperative, and proactive
* Able to work independently in a team-oriented environment
* Ability to make decisions and troubleshoot
* Execute tasks in a timely manner and in a remote setting
* Detail-oriented
* SAP knowledge a plus
**Additional Preferred Skills or Qualifications**
* Associate's Degree
* D365 Knowledge
* Five9 Knowledge
**Why Work for careerzynith?**
* We're a Great Place to Grow your Career if:
+ You're seeking a rewarding opportunity that allows you to truly help others.
+ You're looking for a company that will invest in your professional development.
+ You want a culture that promotes work-life balance.
+ You want to work for an award-winning company that invests in its people.
* What You'll Get from Us:
+ Health, dental, and vision insurance coverage
+ Generous Vacation and Sick Time
+ A commitment to your future with a 401K plan
+ Health Savings Accounts
+ Flexible Spending Accounts
+ Disability Insurance
+ Life Insurance
+ Tuition Reimbursement
+ Voluntary Wellness Program
+ Employee Discounts through Perks at Work
+ Community involvement and opportunities to give back
+ Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
**Compensation**
The expected Base Hourly Range: $15.14-$26.82 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
**Apply Today!**
Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? We encourage you to apply anyway. We celebrate who we are and are committed to building and maintaining a diverse and inclusive workplace.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact us.
**Contact Information**
careerzynith
Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
**Apply Now!**
Apply for the job now!
Apply for this job