**Experienced Customer Service Representative (Remote) - Accelerate Customer Satisfaction and Drive Business Growth at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative (Remote). In this critical role, you will be the face of our company, providing top-notch support to our customers, sales teams, and healthcare professionals. **About blithequark** blithequark is a leading innovator in the medical technology industry, dedicated to improving patient outcomes and enhancing the lives of those we serve. Our commitment to excellence, innovation, and customer satisfaction drives everything we do. As a remote Customer Service Representative, you will be part of a talented team that shares your passion for delivering exceptional service and driving business growth. **Schedule** As a remote Customer Service Representative, you will work a standard 1st shift schedule, with flexibility to adapt to changing business needs. You will be required to work a minimum of 20 hours per week, with opportunities for overtime as needed. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing exceptional customer service to sales, sales promotions, installations, and communications teams * Validating ship-to and replenishment locations of orders with sales and operations partners * Ensuring accurate PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry, pushing back on incorrect or subpar data as needed * Checking and validating accuracy of incoming surgery product usage cases * Developing creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals * Maintaining accurate records of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken * Providing proactive updates on order status to accelerate billing process * Supporting Sales Department by providing answers to questions generated by telephone, e-mails, and fax, researching responses with sales * Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies * Supporting Sales Reps in case of product usage pricing or discrepancies **What You Need** To succeed in this role, you will need: * High School Diploma or GED * Two (2) years' relevant work experience * Strong communication and interpersonal skills, with the ability to build rapport with customers, sales teams, and healthcare professionals * Excellent problem-solving and analytical skills, with the ability to think creatively and develop effective solutions * Proficiency in data entry and order management systems, with experience in Oracle a plus * Ability to work independently and as part of a remote team, with strong time management and organizational skills * Strong attention to detail and accuracy, with the ability to maintain high-quality records and reports **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience as an account representative, data entry, order management, or in a similar role * Familiarity with medical technology or healthcare industry * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines **Compensation and Benefits** As a valued member of the blithequark team, you will be rewarded with: * Competitive hourly rate of $20.08-$32.87, plus bonus eligibility * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development **How to Apply** If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Job Type** Full-time, remote **Hours** 20 hours/week, with flexibility to adapt to changing business needs **Experience** 2+ years' relevant work experience **Education** High School Diploma or GED **Skills** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Proficiency in data entry and order management systems * Ability to work independently and as part of a remote team * Strong attention to detail and accuracy **Work Environment** Remote work environment, with flexibility to adapt to changing business needs **Company Culture** blithequark is a dynamic and innovative company, committed to excellence, customer satisfaction, and employee growth. We value diversity, inclusion, and teamwork, and offer a supportive and collaborative work environment. **Career Growth Opportunities** As a valued member of the blithequark team, you will have opportunities for career growth and professional development, including training and education programs, mentorship, and leadership development. **Learning Benefits** blithequark is committed to the growth and development of our employees, offering a range of learning benefits, including: * Training and education programs * Mentorship and coaching * Leadership development opportunities * Access to industry-leading resources and tools **Compensation and Perks** As a valued member of the blithequark team, you will be rewarded with: * Competitive hourly rate of $20.08-$32.87, plus bonus eligibility * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development **How to Apply** If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you! Apply for this job