**Experienced Customer Service Representative - Remote**

At arenaflex, we're on a mission to revolutionize the way businesses grow by acquiring their best customers. As a leading performance marketing agency, we're committed to delivering exceptional results for our clients while fostering a culture of innovation, collaboration, and mutual respect. With a strong foundation in economics and a data-driven approach, we're constantly pushing the boundaries of what's possible in the world of marketing. We're seeking an experienced Customer Service Representative to join our remote team, where you'll play a vital role in helping our clients build lasting relationships with their customers. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! **Why arenaflex stands out:** At arenaflex, we think differently. We're not just marketers; we're economists, constantly driving towards unit economics and aligning ourselves with pay-for-performance models. Our trove of data enables us to make informed decisions, benchmark performance, and refine our lifetime value (LTV) model. This approach has enabled us to achieve remarkable growth and success, and we're now looking for talented individuals to join our team and help us continue on this trajectory. **Your role:** As a Customer Service Representative at arenaflex, your typical day will involve making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. You'll be working with a diverse range of clients from various industries, including mortgages, insurance, education, and consumer services. Your primary goal will be to provide exceptional customer experiences, ensuring that our clients' customers feel valued, informed, and supported throughout their journey. **Responsibilities:** * Make and take customer phone calls to qualify leads and transfer them to sales representatives * Successfully use scripts to guide conversations and ensure consistency in our messaging * Record information on consumer conversations using arenaflex's systems * Work with different clients and campaigns, adapting to changing requirements and priorities * Provide quality customer experiences, ensuring that our clients' customers feel valued and supported **Requirements:** * Strong communication skills, with the ability to articulate complex information in a clear and concise manner * Experience working with computers, with a strong understanding of software applications and systems * A quiet workspace that is free from noise or distractions, with a reliable internet connection * Previous call center or customer service experience is a plus, but not essential * Military sensitivity is a plus, but not required * Must live in Texas **Technical Requirements:** * Hardware Requirements: + Computer Type: Windows-based Desktop or Laptop PC ONLY (Apple/Mac, Tablets, Smart devices, Chromebook, and Android systems are NOT compatible) + Operating System: Windows 10 + Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19" or larger) is highly recommended + RAM: 4 GB (minimum) + CPU Processor Speed: Dual Core 2 GHz (minimum) + Free Disk Space: 20 GB (minimum) + USB Ports: 2 available (minimum) + USB Headset: Logitech H390 or equivalent + Mouse: Standard mouse. No touchpads. + Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems) * Internet Requirements: + Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible + Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST + Modern smartphone required for two-factor authentication **Salary and Benefits:** * Starting salary: $15.00 per hour * Full-time position with flexible shifts available between 7 am and 7 pm MST * Comprehensive benefits package, including: + Flexible work schedule + Paid Time Off + Medical, Dental, and Vision coverage + Medical/Dependent flexible spending account (FSA) + Health Savings Account (HSA) + 401k + Short Term Disability + Life Insurance + Accident Insurance + Critical Illness Insurance **Personal Characteristics:** At arenaflex, we're looking for individuals who embody our core values: * TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns. * HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal. * PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration. * OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner. * DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment. * BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our arenaflex way-of-life. **Diversity, Equity, and Inclusion:** At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our remote team and be a part of our mission to revolutionize the way businesses grow by acquiring their best customers. Apply Job! Apply for this job