Experienced Customer Service Representative - National Sales (Hybrid: Onsite & Remote)
Join careerzynith, a leading foodservice distributor, as we continue to revolutionize the way food is delivered to restaurants, healthcare facilities, and other establishments across the country. As a valued member of our team, you will play a critical role in providing exceptional customer service, ensuring that our customers receive the highest level of support and satisfaction.
**About careerzynith**
careerzynith is one of America's top food companies, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, we provide our customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions. careerzynith is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our National Sales team. As a key member of our team, you will be responsible for providing exceptional customer service, processing incoming orders, and responding to customer inquiries in a timely and professional manner. This is a hybrid role, requiring approximately 90% remote/virtual work and 10% onsite work at one of our regional locations.
**Key Responsibilities**
* Receive and respond to customer inquiries via phone, email, or chat, providing accurate and timely information about products and services
* Process incoming orders, ensuring that all necessary information is accurate and complete
* Resolve customer complaints and issues in a professional and courteous manner
* Coordinate same-day deliveries and pickups for customers, as needed
* Respond to product inquiries and share new or additional services or products with customers
* Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
* Contact customers affected by product recalls and withdrawals
* Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems
**Qualifications**
* High school diploma or equivalent required; Bachelor's degree preferred
* Minimum of three years experience in customer service call center environment required
* Experience in food service distribution a plus
* Excellent verbal communication skills and problem resolution ability required
* Working knowledge of Microsoft Word and Outlook required
* CRM/Phone Technology experience preferred
* Bi-lingual Spanish speaker preferred
**Benefits**
* Competitive hourly rate between $16.00 and $25.00 per hour
* Overtime compensation
* Health insurance
* Pre-tax spending accounts
* Retirement benefits
* Paid time off
* Short-term and long-term disability
* Employee stock purchase plan
* Life insurance
**Work Environment**
* Hybrid role, requiring approximately 90% remote/virtual work and 10% onsite work at one of our regional locations
* Sunday - Thursday schedule
* Collaborative and dynamic work environment
**Career Growth Opportunities**
* careerzynith offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a fast-paced and dynamic industry
* Collaborative and supportive work environment that encourages teamwork and innovation
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.
Apply Job!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. careerzynith is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our careerzynith Application Accommodation Line at 855-873-2468.
**Pay Transparency Policy**
careerzynith is committed to transparency in compensation and benefits. We provide a comprehensive compensation package, including a competitive hourly rate, overtime compensation, and a range of benefits. For more information, please visit our website or contact our HR department.
**Remote Work Policy**
careerzynith offers a flexible remote work policy, allowing employees to work from home or other remote locations. This policy is designed to promote work-life balance and flexibility, while also ensuring that employees are able to meet the needs of our customers and business.
**Benefits of Working at careerzynith**
* Competitive compensation and benefits package
* Comprehensive training program to help you develop your skills and advance your career
* Collaborative and dynamic work environment
* Opportunities for professional growth and development in a fast-paced and dynamic industry
* Flexible remote work policy
* Commitment to diversity and inclusion in the workplace
We look forward to hearing from you and exploring how you can contribute to the success of careerzynith!
Apply for this job
**About careerzynith**
careerzynith is one of America's top food companies, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, we provide our customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions. careerzynith is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our National Sales team. As a key member of our team, you will be responsible for providing exceptional customer service, processing incoming orders, and responding to customer inquiries in a timely and professional manner. This is a hybrid role, requiring approximately 90% remote/virtual work and 10% onsite work at one of our regional locations.
**Key Responsibilities**
* Receive and respond to customer inquiries via phone, email, or chat, providing accurate and timely information about products and services
* Process incoming orders, ensuring that all necessary information is accurate and complete
* Resolve customer complaints and issues in a professional and courteous manner
* Coordinate same-day deliveries and pickups for customers, as needed
* Respond to product inquiries and share new or additional services or products with customers
* Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
* Contact customers affected by product recalls and withdrawals
* Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems
**Qualifications**
* High school diploma or equivalent required; Bachelor's degree preferred
* Minimum of three years experience in customer service call center environment required
* Experience in food service distribution a plus
* Excellent verbal communication skills and problem resolution ability required
* Working knowledge of Microsoft Word and Outlook required
* CRM/Phone Technology experience preferred
* Bi-lingual Spanish speaker preferred
**Benefits**
* Competitive hourly rate between $16.00 and $25.00 per hour
* Overtime compensation
* Health insurance
* Pre-tax spending accounts
* Retirement benefits
* Paid time off
* Short-term and long-term disability
* Employee stock purchase plan
* Life insurance
**Work Environment**
* Hybrid role, requiring approximately 90% remote/virtual work and 10% onsite work at one of our regional locations
* Sunday - Thursday schedule
* Collaborative and dynamic work environment
**Career Growth Opportunities**
* careerzynith offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a fast-paced and dynamic industry
* Collaborative and supportive work environment that encourages teamwork and innovation
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.
Apply Job!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. careerzynith is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our careerzynith Application Accommodation Line at 855-873-2468.
**Pay Transparency Policy**
careerzynith is committed to transparency in compensation and benefits. We provide a comprehensive compensation package, including a competitive hourly rate, overtime compensation, and a range of benefits. For more information, please visit our website or contact our HR department.
**Remote Work Policy**
careerzynith offers a flexible remote work policy, allowing employees to work from home or other remote locations. This policy is designed to promote work-life balance and flexibility, while also ensuring that employees are able to meet the needs of our customers and business.
**Benefits of Working at careerzynith**
* Competitive compensation and benefits package
* Comprehensive training program to help you develop your skills and advance your career
* Collaborative and dynamic work environment
* Opportunities for professional growth and development in a fast-paced and dynamic industry
* Flexible remote work policy
* Commitment to diversity and inclusion in the workplace
We look forward to hearing from you and exploring how you can contribute to the success of careerzynith!
Apply for this job