**Experienced Customer Service Representative – Insurance and Mortgage Documentation**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a knack for handling inbound and outbound calls, as well as related mortgage insurance documentation and processing? If so, we have an exciting opportunity for you to join arenaflex as an Experienced Customer Service Representative – Insurance and Mortgage Documentation. **About arenaflex** arenaflex is a leading provider of financial services, specializing in lending risk management for financial institutions. With a network of over 500 offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio, empowering our employees to make the best decisions for our customers and organization. **Why Choose arenaflex?** At arenaflex, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to expand their industry knowledge and better serve our valued clients. We offer a diverse, challenging work environment with financial security and career satisfaction. Join us in taking the first step toward creating a future that combines a dynamic work environment with opportunities for growth and development. **Essential Duties and Responsibilities** As an Experienced Customer Service Representative – Insurance and Mortgage Documentation, you will be responsible for: * Attending industry-related continuing education training and courses to stay up-to-date on industry developments and best practices. * Answering telephone call inquiries while maintaining positive rapport with borrowers/clients. * Completing outbound telephone calls to insurance companies to retrieve documentation or validate information. * Working within a call queue and document system with appropriate notations. * Performing research and document retrieval from online insurance sites. * Relying on instructions, procedures, and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals. * Maintaining at least minimum proficiency results for productivity and quality of work performed. * Developing and maintaining positive working relationships with colleagues and clients. * Supporting the company by maintaining minimum performance standards based on company service commitments as well as individual goals. **Minimum Knowledge, Skills, and Abilities** To be successful in this role, you will need: * Call Center Experience (1+ years) due to environmental expectations. * 10-key typing: Minimum 32 WPM. * Reading Comprehension: Understanding company manuals step-by-step. * A working knowledge of Windows computer environment & Office software, especially Excel. * High attention to detail. * Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members. * Proficiency with Microsoft Office Suite (Word, Excel, Outlook). * Ability and willingness to utilize company's computer system and software. * Ability to understand policy forms and coverage descriptions. * Organizational skills required. * Willingness to attend educational classes. **Preferred Qualifications** * Experience working with community bank bond / D&O / property and casualty insurance programs. * Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience. * A working knowledge of Windows computer environment & Office software, especially Excel. **Benefits** As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including: * HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL). * FSA available. * Dental plans through BCBSIL. * Vision insurance through VSP. * Employer-paid Short Term Disability. * 5 Weeks of Paid Parental Leave. * Employer-paid Life Insurance - 2x your salary. * 401k - Company matching. * 10 paid Holidays. * Floating Holidays and Personal days. * Accrue Vacation and Sick time from day 1. * Tuition Reimbursement. **Work Environment and Culture** arenaflex is committed to providing a safe and inclusive work environment. Our office is a shared space with moderate noise levels, and we require frequent use of computer monitors, keyboard, and mouse. We also offer a hybrid schedule, with 3 days in-office and 2 days remote, depending on performance after a 90-day New Hire probationary period. **Physical Demands** To perform this job successfully, you will need to: * Work in an office environment with moderate noise levels. * Frequently use computer monitors, keyboard, and mouse. * Extend viewing of multiple screens for seven or more hours a day. * Extend periods of sitting. **Requirements** * A safe home office or quiet workspace with high-speed and reliable internet connectivity when working remote. * All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. **Equal Opportunity Employer** arenaflex is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex as an Experienced Customer Service Representative – Insurance and Mortgage Documentation. Apply for this job