Experienced Customer Service Representative I - 1st Shift (Remote) at careerzynith
**Join careerzynith, a World's Best Workplace, and embark on a rewarding career journey!**
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Service Representative I to join our team on a 1st shift (remote) schedule.
**About careerzynith**
careerzynith is a leading global medical technology company that is proud to be named one of the World's Best Workplaces by Fortune Magazine. Our mission is to improve patient and healthcare outcomes through innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. With a presence in over 100 countries, we impact more than 150 million patients annually. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart as a leader in the industry.
**Schedule**
* 1st Shift (Remote)
**Job Summary**
As a Customer Service Representative I at careerzynith, you will play a vital role in providing exceptional customer service to our valued customers, including sales, sales promotions, installations, and communications. You will be the front line for data entry, ensuring accuracy and quality in all PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entries. Your expertise will be sought after to develop creative solutions to customer issues, provide phone support, and build relationships with hospital billing specialists.
**Key Responsibilities**
* Validate the ship to and replenishment locations of orders with sales and operations partners
* Responsible for all PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry accuracy, pushing back where the data submitted is incorrect or subpar
* Check and validate accuracy of incoming surgery product usage cases
* Be the customer-facing voice and develop creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Provide proactive updates on order status to accelerate billing process
* Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax, researching responses with sales
* Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
* Support Sales Reps in case of product usage pricing or discrepancies
**What You Need**
* High School Diploma or GED
* Two (2) years' relevant work experience
* Experience as an account representative; Oracle (preferred)
**What We Offer**
* Competitive hourly rate: $20.08 - $32.87 (plus bonus eligible) + benefits
* Comprehensive health benefits, including medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program
* Financial benefits, including Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment with a team of passionate professionals
* Recognition and rewards for outstanding performance and contributions
**Work Environment and Company Culture**
At careerzynith, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to succeed. Our company culture is built on a foundation of trust, open communication, and a shared commitment to excellence. We believe in fostering a work-life balance that supports the well-being of our employees and their families.
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including a base hourly rate, bonus eligibility, and comprehensive benefits. Our benefits program is designed to support the physical, emotional, and financial well-being of our employees. We also offer opportunities for career growth and professional development, recognizing that our employees are our greatest asset.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about careerzynith and our commitment to excellence. Apply now and join our team of passionate professionals who are dedicated to improving patient and healthcare outcomes.
Apply Job!
Apply for this job
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Service Representative I to join our team on a 1st shift (remote) schedule.
**About careerzynith**
careerzynith is a leading global medical technology company that is proud to be named one of the World's Best Workplaces by Fortune Magazine. Our mission is to improve patient and healthcare outcomes through innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. With a presence in over 100 countries, we impact more than 150 million patients annually. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart as a leader in the industry.
**Schedule**
* 1st Shift (Remote)
**Job Summary**
As a Customer Service Representative I at careerzynith, you will play a vital role in providing exceptional customer service to our valued customers, including sales, sales promotions, installations, and communications. You will be the front line for data entry, ensuring accuracy and quality in all PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entries. Your expertise will be sought after to develop creative solutions to customer issues, provide phone support, and build relationships with hospital billing specialists.
**Key Responsibilities**
* Validate the ship to and replenishment locations of orders with sales and operations partners
* Responsible for all PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry accuracy, pushing back where the data submitted is incorrect or subpar
* Check and validate accuracy of incoming surgery product usage cases
* Be the customer-facing voice and develop creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Provide proactive updates on order status to accelerate billing process
* Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax, researching responses with sales
* Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
* Support Sales Reps in case of product usage pricing or discrepancies
**What You Need**
* High School Diploma or GED
* Two (2) years' relevant work experience
* Experience as an account representative; Oracle (preferred)
**What We Offer**
* Competitive hourly rate: $20.08 - $32.87 (plus bonus eligible) + benefits
* Comprehensive health benefits, including medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program
* Financial benefits, including Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment with a team of passionate professionals
* Recognition and rewards for outstanding performance and contributions
**Work Environment and Company Culture**
At careerzynith, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to succeed. Our company culture is built on a foundation of trust, open communication, and a shared commitment to excellence. We believe in fostering a work-life balance that supports the well-being of our employees and their families.
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including a base hourly rate, bonus eligibility, and comprehensive benefits. Our benefits program is designed to support the physical, emotional, and financial well-being of our employees. We also offer opportunities for career growth and professional development, recognizing that our employees are our greatest asset.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about careerzynith and our commitment to excellence. Apply now and join our team of passionate professionals who are dedicated to improving patient and healthcare outcomes.
Apply Job!
Apply for this job