Bare Metal Support Engineer
CoreWeave is The Essential Cloud for AI™, delivering a platform that enables innovators to build and scale AI with confidence. As a Bare Metal Support Engineer, you will support, operate, and maintain CoreWeave’s GPU fleet, ensuring reliability and performance while collaborating with customers and engineering teams. Responsibilities Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary Develop a deep understanding of customer workloads and use cases to provide tailored technical support Coordinate remote troubleshooting and hardware interventions with Data Center Technicians Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles Participate in an on-call rotation to support production clusters and ensure operational reliability Collaborate with engineering teams to improve hardware reliability, software stability, and system performance Implement automation and scripting to streamline support workflows and reduce manual interventions Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware) Provide feedback to internal teams on common support issues to drive continuous improvements Work with networking teams to troubleshoot connectivity issues affecting customer workloads Support supercomputing infrastructure running GPU workloads at scale Drive operational excellence by refining internal processes and support methodologies Skills Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools Hands-on experience with firmware updates, BIOS configurations, and driver management Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms Experience in scripting and automation (Python, Bash, Ansible, or similar) You're curious about Kubernetes, Docker, and containerized infrastructure You have strong problem-solving skills with a proactive and analytical mindset You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment Benefits Medical, dental, and vision insurance - 100% paid for by CoreWeave Company-paid Life Insurance Voluntary supplemental life insurance Short and long-term disability insurance Flexible Spending Account Health Savings Account Tuition Reimbursement Ability to Participate in Employee Stock Purchase Program (ESPP) Mental Wellness Benefits through Spring Health Family-Forming support provided by Carrot Paid Parental Leave Flexible, full-service childcare support with Kinside 401(k) with a generous employer match Flexible PTO Catered lunch each day in our office and data center locations A casual work environment A work culture focused on innovative disruption Company Overview CoreWeave is a cloud-based AI infrastructure company offering GPU cloud services to simplify AI and machine learning workloads. It was founded in 2017, and is headquartered in Livingston, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is