Experienced Customer Service Representative I - 1st Shift (Remote) at careerzynith
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further! careerzynith is seeking an experienced Customer Service Representative I to join our dynamic team on a remote basis. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with the tools and resources they need to deliver exceptional patient care. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our customers, partners, and stakeholders. As a remote employee, you will be part of a global team that values flexibility, collaboration, and continuous learning.
**Work Flexibility and Schedule**
As a Customer Service Representative I, you will work on a 1st shift schedule, providing coverage from [insert time] to [insert time]. This role offers the flexibility to work remotely, allowing you to maintain a healthy work-life balance and enjoy the comfort of working from home.
**Key Responsibilities**
As a Customer Service Representative I, your primary responsibilities will include:
* Providing exceptional customer service to sales, sales promotions, installations, and communications teams
* Validating ship-to and replenishment locations of orders with sales and operations partners
* Ensuring accuracy of PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry, pushing back where necessary
* Checking and validating accuracy of incoming surgery product usage cases
* Developing creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals
* Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Providing proactive updates on order status to accelerate billing process
* Supporting Sales Department by providing answers to questions generated by telephone, emails, and fax, researching responses with sales
* Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
* Supporting Sales Reps in case of product usage pricing or discrepancies
**What You Need**
To succeed in this role, you will need:
* High School Diploma or GED
* Two (2) years' relevant work experience
* Experience as an account representative or in a similar customer-facing role
* Proficiency in Oracle or similar CRM systems
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience in the healthcare industry or a related field
* Knowledge of EDI platforms and PO entry processes
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including:
* Hourly rate: $19.58 - $32.04, plus bonus eligibility
* Benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
**Travel Percentage**
As a remote employee, you will not be required to travel frequently. However, occasional travel may be necessary for training, meetings, or other business-related purposes.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.
**How to Apply**
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you!
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with the tools and resources they need to deliver exceptional patient care. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our customers, partners, and stakeholders. As a remote employee, you will be part of a global team that values flexibility, collaboration, and continuous learning.
**Work Flexibility and Schedule**
As a Customer Service Representative I, you will work on a 1st shift schedule, providing coverage from [insert time] to [insert time]. This role offers the flexibility to work remotely, allowing you to maintain a healthy work-life balance and enjoy the comfort of working from home.
**Key Responsibilities**
As a Customer Service Representative I, your primary responsibilities will include:
* Providing exceptional customer service to sales, sales promotions, installations, and communications teams
* Validating ship-to and replenishment locations of orders with sales and operations partners
* Ensuring accuracy of PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry, pushing back where necessary
* Checking and validating accuracy of incoming surgery product usage cases
* Developing creative solutions to customer issues, providing phone support for inquiries from sales and healthcare professionals
* Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Providing proactive updates on order status to accelerate billing process
* Supporting Sales Department by providing answers to questions generated by telephone, emails, and fax, researching responses with sales
* Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process, following up to collect purchase orders and clarify discrepancies
* Supporting Sales Reps in case of product usage pricing or discrepancies
**What You Need**
To succeed in this role, you will need:
* High School Diploma or GED
* Two (2) years' relevant work experience
* Experience as an account representative or in a similar customer-facing role
* Proficiency in Oracle or similar CRM systems
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience in the healthcare industry or a related field
* Knowledge of EDI platforms and PO entry processes
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
**Compensation and Benefits**
careerzynith offers a competitive compensation package, including:
* Hourly rate: $19.58 - $32.04, plus bonus eligibility
* Benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
**Travel Percentage**
As a remote employee, you will not be required to travel frequently. However, occasional travel may be necessary for training, meetings, or other business-related purposes.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.
**How to Apply**
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply today! Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you!
Apply To This Job
Apply for this job