**Experienced Customer Service Representative – Hybrid Remote Position**

At arenaflex, we're on a mission to protect people, enhance lives, and preserve the planet. As a leading global company with a presence in over 90 countries, we pride ourselves on being a trusted partner to many of the world's leading brands across multiple industries. Our commitment to excellence and customer satisfaction has earned us a reputation as a world-class team that rewards high performance and promotes from within. We're now seeking an experienced Customer Service Representative to join our team in a fully remote, hybrid position. As a key member of our customer-facing team, you'll be the first point of contact for our customers, providing exceptional service and support to resolve their concerns. If you're a people person with excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we want to hear from you. **About the Role** As a Customer Service Representative at arenaflex, you'll be responsible for: * Maintaining good customer relations both on the phone and in person * Gathering information from customers to help identify and solve problems * Confirming, scheduling, and rescheduling services for the customer * Setting sales appointments for new customers * Answering billing questions * Completing general clerical duties as assigned * Working as a team with Service and Sales to sell the value of our services and suggest upgrades to service * Providing exceptional customer service while working under pressure and meeting sales targets **What We're Looking For** To succeed in this role, you'll need: * A high school diploma or GED * Excellent listening and communication skills * A pleasant phone voice and ability to clearly speak and be understood on the phone * Demonstrated multitasking skills to enter accurate data and type while speaking with customers * The ability to remain calm and work under pressure when busy and help other team members * Strong attention to detail and a willingness to learn * Excellent organization and time management skills * Availability to work Monday-Friday and Saturdays as needed * A successful pre-employment background screen **Why Choose arenaflex?** A career with arenaflex offers a world of opportunity for growth and development. We pride ourselves on being a world-class team that rewards high performance and promotes from within. Our Total Rewards Program includes: * Competitive pay and performance incentives * Professional and personal growth opportunities * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) * Health and Wellness benefits, including Medical, Dental, Vision, Disability, and Life Insurance * Savings and Retirement benefits, including a 401(k) retirement plan with company-matching contributions * Work-Life Balance, including vacation days, sick days, company-paid holidays, and floating holidays * A company mindset that prioritizes health, safety, and flexibility **What We Offer** As a valued member of our team, you'll enjoy a range of benefits, including: * Competitive salary and performance incentives * Comprehensive health and wellness benefits * Savings and retirement benefits * Work-Life Balance and flexible scheduling * Opportunities for professional and personal growth * A supportive and inclusive work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team as a Customer Service Representative in a fully remote, hybrid position. **Are You the One We're Looking For?** If you believe you have what it takes to succeed in this role, submit your application without delay. We're keen to hear from talented candidates like you who share our passion for delivering exceptional customer experiences and growing with our company. Apply for this job