**Experienced Customer Service Representative – Home-Based Opportunity with arenaflex**

**Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment.** Are you ready to explore a world of possibilities, both in and out of the workplace? Look no further than arenaflex, where you'll have the opportunity to travel the globe, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle them with ease and adaptability, acquiring new skills and propelling your career while having a blast. Enhance both your personal and professional life and get ready to soar! **Why you'll love this role** As a Customer Service Representative at arenaflex, you'll collaborate with clients in a considerate, professional, friendly, and expert manner. You'll be the face of arenaflex, providing exceptional customer service that exceeds expectations. **What you'll do** Here are the key responsibilities of the role: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades * Issue vouchers and assist with coordinating traveler hotel facilities, meals, and transportation; coordinate refueling and re-energizing * Perform traveler loading, including ticket lift and ticket lift/check * Work entry door scanner and related duties to include pre-boarding, observing/checking carry-on items and departure line models * Work jetways/spans for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out methods * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain schedule of flight loading process * Perform customer service hands-on training * Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and baggage handling at ticket counters * Line up at ticket counter stands and ticket counters * Clear/confirm international records at booth in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any required overtime needs * Answer and assist during security and emergency situations * Provide interfacing traveler door information * Provide quality customer service in a professional manner and according to arenaflex's standards * Adhere to company policies, procedures, and performance guidelines * Complete task-related stages of training * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/frameworks including during customer interactions * Wear uniform as required by company policy * Reasonable accommodations may be made for qualified individuals with disabilities * Depending on your airport size, you may also perform the following: + Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities + Assist international travelers through customs/migration, including baggage re-check + Convey tickets, international flight reports, and customs/migration forms **All you'll need for success** * Least Capabilities: + Education and Previous Professional Training + Bilingual language skills required in certain areas + Relevant valid driver's license as required by local authorities + Must meet FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable + Must be able to obtain proper airport power and US Customs security identifications, if material + Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements + Must be approved to work in the U.S. * Favored Capabilities: + Training and Previous Professional Training + Working knowledge of Saber or other Traveler Service Framework + Past face-to-face Customer service experience + Working in a high-speed environment **What you'll get** Join the arenaflex family and take advantage of all we have to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more. **Join the arenaflex family and feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey.** Apply for this job Apply for this job