Experienced Customer Service Representative – Health Insurance Billing Resolution (40 Hr. Remote Evening Contract)
**Join careerzynith in a dynamic and challenging role as a Customer Service Representative, specializing in Health Insurance Billing Resolution. As a key member of our team, you will be responsible for resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges.**
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional customer service and support to our clients, while fostering a culture of excellence, teamwork, and continuous learning. We are committed to empowering our employees to grow and develop their skills, while making a meaningful impact in the lives of our clients and their patients.
**Job Summary**
We are seeking an experienced and highly skilled Customer Service Representative to join our team on a 40-hour remote evening contract. As a Customer Service Representative, you will be responsible for resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. This is a challenging and rewarding role that requires excellent communication skills, attention to detail, and a friendly attitude.
**Responsibilities**
As a Customer Service Representative, your day-to-day responsibilities will include:
* Reviewing EOBs (explanation of benefits) and resolving patient medical billing inquiries
* Collecting payments and assisting with patient inquiries regarding their medically billed charges
* Providing exceptional customer service and support to patients and clients
* Working in a remote, quiet working environment with a high-speed internet connection and a Windows-based personal computer
* Utilizing electronic medical systems to resolve patient medical billing inquiries
* Maintaining accurate time tracking and reporting
* Meeting daily quality and productivity quotas
* Participating in online team meetings and company Q&A forums
* Reading EOBs and following up on denials & appeals
* Navigating personal and remote desktop simultaneously
* Maintaining a high level of attention to detail and accuracy
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* **Experience**: A minimum of 1 year of experience in a customer service or medical billing role
* **Attention to detail**: A high level of attention to detail and accuracy is vital to being successful in this position
* **Excellent communication skills**: Excellent, professional verbal, written, and social communication skills are a must
* **Electronic medical system experience**: Previous experience working with an electronic medical system is required
* **Computer skills**: Excellent computer skills, including the ability to navigate multiple systems and software programs
* **Friendliness**: A friendly and approachable attitude is essential for this role
* **Availability**: Must be available Monday through Friday during Hawaii standard time
* **Time management**: Ability to manage time effectively and meet daily quality and productivity quotas
* **Training**: Must be able to complete mandatory on-boarding training, which will be completed online via training videos and live meetings
**Preferred Qualifications**
* **Previous experience in a similar role**: Previous experience in a customer service or medical billing role is highly desirable
* **Certifications**: Certifications in medical billing or customer service are a plus
* **Language skills**: Proficiency in multiple languages is an asset
**Work Environment and Culture**
As a remote employee, you will be working in a quiet and distraction-free environment with a high-speed internet connection and a Windows-based personal computer. careerzynith is committed to fostering a culture of excellence, teamwork, and continuous learning. We offer a dynamic and supportive work environment that encourages growth and development.
**Compensation and Benefits**
* **Hourly rate**: $18.50 per hour
* **Contract term**: Based on client contract term
* **Job type**: Contract
* **Expected hours**: 40 hours per week
* **Schedule**: Monday to Friday
* **Work location**: Remote
**How to Apply**
If you are a motivated and experienced customer service professional looking for a new challenge, please apply to this role by clicking on the link below. careerzynith is an equal opportunities employer and welcomes applications from diverse candidates.
Apply Job!
**Note**
This is a contract position paid on a 1099. A full 40 work week must be completed. The position starts immediately. careerzynith requires a high-speed internet connection and a Windows-based personal computer. Internet speed check is required after the initial interview.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional customer service and support to our clients, while fostering a culture of excellence, teamwork, and continuous learning. We are committed to empowering our employees to grow and develop their skills, while making a meaningful impact in the lives of our clients and their patients.
**Job Summary**
We are seeking an experienced and highly skilled Customer Service Representative to join our team on a 40-hour remote evening contract. As a Customer Service Representative, you will be responsible for resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. This is a challenging and rewarding role that requires excellent communication skills, attention to detail, and a friendly attitude.
**Responsibilities**
As a Customer Service Representative, your day-to-day responsibilities will include:
* Reviewing EOBs (explanation of benefits) and resolving patient medical billing inquiries
* Collecting payments and assisting with patient inquiries regarding their medically billed charges
* Providing exceptional customer service and support to patients and clients
* Working in a remote, quiet working environment with a high-speed internet connection and a Windows-based personal computer
* Utilizing electronic medical systems to resolve patient medical billing inquiries
* Maintaining accurate time tracking and reporting
* Meeting daily quality and productivity quotas
* Participating in online team meetings and company Q&A forums
* Reading EOBs and following up on denials & appeals
* Navigating personal and remote desktop simultaneously
* Maintaining a high level of attention to detail and accuracy
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* **Experience**: A minimum of 1 year of experience in a customer service or medical billing role
* **Attention to detail**: A high level of attention to detail and accuracy is vital to being successful in this position
* **Excellent communication skills**: Excellent, professional verbal, written, and social communication skills are a must
* **Electronic medical system experience**: Previous experience working with an electronic medical system is required
* **Computer skills**: Excellent computer skills, including the ability to navigate multiple systems and software programs
* **Friendliness**: A friendly and approachable attitude is essential for this role
* **Availability**: Must be available Monday through Friday during Hawaii standard time
* **Time management**: Ability to manage time effectively and meet daily quality and productivity quotas
* **Training**: Must be able to complete mandatory on-boarding training, which will be completed online via training videos and live meetings
**Preferred Qualifications**
* **Previous experience in a similar role**: Previous experience in a customer service or medical billing role is highly desirable
* **Certifications**: Certifications in medical billing or customer service are a plus
* **Language skills**: Proficiency in multiple languages is an asset
**Work Environment and Culture**
As a remote employee, you will be working in a quiet and distraction-free environment with a high-speed internet connection and a Windows-based personal computer. careerzynith is committed to fostering a culture of excellence, teamwork, and continuous learning. We offer a dynamic and supportive work environment that encourages growth and development.
**Compensation and Benefits**
* **Hourly rate**: $18.50 per hour
* **Contract term**: Based on client contract term
* **Job type**: Contract
* **Expected hours**: 40 hours per week
* **Schedule**: Monday to Friday
* **Work location**: Remote
**How to Apply**
If you are a motivated and experienced customer service professional looking for a new challenge, please apply to this role by clicking on the link below. careerzynith is an equal opportunities employer and welcomes applications from diverse candidates.
Apply Job!
**Note**
This is a contract position paid on a 1099. A full 40 work week must be completed. The position starts immediately. careerzynith requires a high-speed internet connection and a Windows-based personal computer. Internet speed check is required after the initial interview.
Apply for this job