**Experienced Customer Service Representative - Behavioral Health (Monday-Friday 11:45AM-8:15PM EST)**

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Job Summary** arenaflex is seeking an experienced Customer Service Representative to join our Behavioral Health team. This role provides advocate care to assist members with a clear path to care, claims understanding and resolution, and educates members with online resources. The Customer Service Representative guides members through their plan of benefits, arenaflex policy and procedures, as well as having knowledge of resources to comply with any regulatory guidelines. **Key Responsibilities** * Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. * Takes accountability to fully understand the member's needs by building a trusting and caring relationship with the member. * Anticipates customer needs. * Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. * Performs financial data maintenance as necessary. * Explains member's rights and responsibilities in accordance with contract. **Work Environment and Schedule** * Schedule: Monday-Friday 11:45AM-8:15PM EST * Schedules subject to change at any time with advanced notice due to business need. * Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment. * Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST. **Workspace Requirements** * Must have a quiet/secure workspace in your home. * Recommended Technical requirements when obtaining your own residential internet service. * Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). * Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. * Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment. **Required Qualifications** * 1+ years of experience in a call center environment. * Experience using Microsoft Office products' specifically Excel, Outlook, and Word. **Preferred Qualifications** * Previous Behavioral Health, Medical, or Insurance background. * Experience working from home in a remote role. **Education** * High School Diploma or GED. **Anticipated Weekly Hours** * 40 **Time Type** * Full time **Pay Range** * The typical pay range for this role is: + $17.00 - $34.15 * This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above. **Our People Fuel Our Future** Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. **Great Benefits for Great People** * Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. * No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. * Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our colleagues' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our colleagues have access to a variety of learning resources, including online courses, workshops, and conferences, to help them stay up-to-date with the latest industry trends and best practices. **Work Environment and Company Culture** Our workplace is designed to be collaborative, inclusive, and supportive. We believe in fostering a culture of open communication, respect, and empathy, where every colleague feels valued and empowered to contribute their best work. Our colleagues enjoy a range of benefits, including flexible work arrangements, employee recognition programs, and opportunities to give back to the community. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a base salary, bonus, commission, or short-term incentive program, and a range of benefits, including health insurance, retirement savings, and paid time off. Our colleagues also enjoy a range of perks, including access to on-site fitness centers, employee discounts, and recognition programs. **Conclusion** If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to our mission of transforming health care. Apply now to join our team and start your journey with arenaflex! Apply for this job