Experienced Customer Service Representative – Amazon Account Management
At careerzynith, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our collaborative team, you'll have the opportunity to work with one of our key clients, Amazon, and provide dedicated support to their customer service team. If you're passionate about delivering exceptional service and building strong relationships, we want to hear from you!
**About careerzynith**
careerzynith is a dynamic and innovative company that's changing the game in the beverage industry. Founded in 2019, we're one of the nation's fastest-growing beverage brands, known for our sustainable and eco-friendly approach to canned water and iced teas. Our team is passionate about creating a culture that's fun, hilarious, captivating, memorable, exciting, and cult-worthy. We're proud to have been recognized as one of LinkedIn's Top Startups in 2022, Contagious's Brand of the Year in 2022, Ad Age Top Marketer of the Year in 2022, and Medium's cult-worthy brands among other accolades.
**Role Overview**
As a Customer Service Representative, you'll act as the single point of contact with our Amazon customer service team, as well as our Liquid Death Amazon Key Account team and Supply Chain team. Your primary focus will be on providing exceptional service, maintaining strong relationships, and addressing inquiries and resolving issues efficiently. You'll be responsible for proactive management of orders to optimize service, troubleshooting timing of supply, managing discontinued products, and anticipating availability of product.
**Key Role Focus Areas/ Skills**
* **Customer Centric Approach**: Serve as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, while translating their needs to the Liquid Death Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Act with urgency to meet deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
* **Reliability and Consistency**: Ensure accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Provide feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Role may require overtime as needed to ensure customer coverage needs are always met
**What We Offer**
* Competitive salary range: $25-27 per hour ($52,000 - $56,160 annualized)
* Actual salary offer will take into account multiple factors including skills, experience, education, and location
* Comprehensive benefits package, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages, including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays, Flex PTO, and travel assistance
**Why Join careerzynith?**
* Be part of a dynamic and innovative team that's changing the game in the beverage industry
* Work with a key client, Amazon, and provide dedicated support to their customer service team
* Have the opportunity to work in a fast-paced environment and manage multiple priorities
* Enjoy a comprehensive benefits package and competitive salary range
* Be part of a team that's passionate about creating a culture that's fun, hilarious, captivating, memorable, exciting, and cult-worthy
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Please submit your application through our company website at [www.careerzynith.com/pages/careers](http://www.careerzynith.com/pages/careers).
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company that's changing the game in the beverage industry. Founded in 2019, we're one of the nation's fastest-growing beverage brands, known for our sustainable and eco-friendly approach to canned water and iced teas. Our team is passionate about creating a culture that's fun, hilarious, captivating, memorable, exciting, and cult-worthy. We're proud to have been recognized as one of LinkedIn's Top Startups in 2022, Contagious's Brand of the Year in 2022, Ad Age Top Marketer of the Year in 2022, and Medium's cult-worthy brands among other accolades.
**Role Overview**
As a Customer Service Representative, you'll act as the single point of contact with our Amazon customer service team, as well as our Liquid Death Amazon Key Account team and Supply Chain team. Your primary focus will be on providing exceptional service, maintaining strong relationships, and addressing inquiries and resolving issues efficiently. You'll be responsible for proactive management of orders to optimize service, troubleshooting timing of supply, managing discontinued products, and anticipating availability of product.
**Key Role Focus Areas/ Skills**
* **Customer Centric Approach**: Serve as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, while translating their needs to the Liquid Death Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Act with urgency to meet deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
* **Reliability and Consistency**: Ensure accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Provide feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Role may require overtime as needed to ensure customer coverage needs are always met
**What We Offer**
* Competitive salary range: $25-27 per hour ($52,000 - $56,160 annualized)
* Actual salary offer will take into account multiple factors including skills, experience, education, and location
* Comprehensive benefits package, including:
+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
+ FSA and Dependent Care FSA
+ Guardian dental and vision coverage
+ UNUM packages, including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
+ 100% match of Empower Retirement contributions up to 4% after just three months
+ Student Loan Retirement Match
+ Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
+ Nationwide pet insurance
+ 17 paid holidays, Flex PTO, and travel assistance
**Why Join careerzynith?**
* Be part of a dynamic and innovative team that's changing the game in the beverage industry
* Work with a key client, Amazon, and provide dedicated support to their customer service team
* Have the opportunity to work in a fast-paced environment and manage multiple priorities
* Enjoy a comprehensive benefits package and competitive salary range
* Be part of a team that's passionate about creating a culture that's fun, hilarious, captivating, memorable, exciting, and cult-worthy
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Please submit your application through our company website at [www.careerzynith.com/pages/careers](http://www.careerzynith.com/pages/careers).
Apply To This Job
Apply for this job