**Experienced Customer Service Representative – Airport Operations and Customer Experience**

At arenaflex, we're committed to delivering exceptional customer experiences that make a lasting impression. As a key member of our airport operations team, you'll play a vital role in ensuring our customers have a seamless and enjoyable journey. We're seeking a highly motivated and customer-focused individual to join our team as a Ticket/Gate Agent, providing top-notch service and support to our passengers. **About arenaflex** arenaflex is a leading airline that connects people and places around the world. Our mission is to deliver an elevated experience that exceeds our customers' expectations. We're proud of our commitment to safety, quality, and customer satisfaction, and we're always looking for talented individuals who share our values. **The Role** As a Ticket/Gate Agent, you'll be the first point of contact for our customers, providing a warm welcome and ensuring a smooth check-in and boarding process. Your responsibilities will include: * Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation. * Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds. * Operating loading bridges. * Opening, closing, and securing aircraft doors. * Escorting unaccompanied minors and disabled passengers throughout the airport. **Scheduling and Work Environment** Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport operations team is a dynamic and fast-paced environment, and you'll need to be flexible and adaptable to meet the demands of air travel. **Benefits and Perks** At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. Our benefits and perks include: * Competitive salary and industry-leading profit-sharing program * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31) * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be successful in this role, you'll need: * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Proficiency in English * Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation * Possess basic digital literacy * Pass a physical ability test (PAT) * Pass a Customer Service Assessment * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal **What Will Give You a Competitive Edge** While not required, having the following skills and qualifications will give you a competitive edge: * Previous customer service experience in a fast-paced environment * Knowledge of airport operations and procedures * Ability to work in a team environment and provide excellent customer service * Strong problem-solving and conflict resolution skills * Ability to adapt to changing situations and priorities **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job