**Experienced Customer Service Representative – Airport Operations and Customer Experience**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you thrive in a team-oriented setting where every role plays a crucial part in achieving a common goal? If so, we invite you to join blithequark's team as a Ticket/Gate Agent (Customer Service Agent) at our Saint Louis, MO location. At blithequark, we're committed to providing our customers with a seamless and enjoyable travel experience. As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process, and ensuring their travel documentation is accurate. Your role will be instrumental in making a positive impact on our customers' journeys, and we're looking for someone who shares our passion for delivering exceptional service. **About blithequark** blithequark is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our culture is built on a foundation of mutual respect, open communication, and a commitment to excellence. We believe that our people are our greatest asset, and we're dedicated to providing opportunities for growth and development to help our employees succeed. **Key Responsibilities** As a Ticket/Gate Agent, your primary responsibilities will include: * Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation. * Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. * Operating loading bridges. * Opening, closing, and securing aircraft doors. * Escorting unaccompanied minors and disabled passengers throughout the airport. **Scheduling and Work Environment** Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. Our team is dedicated to providing a safe and supportive work environment, and we're committed to helping you succeed in your role. **Benefits and Perks** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * Paid time off including vacation, holidays, paid personal time, maternity and parental leave * Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Recognition rewards and awards through the platform Unstoppable Together * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be successful in this role, you'll need to possess: * Consistently prioritizes safety and security of self, others, and personal data. * Embrace diverse people, thinking, and styles. * Possess a high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States. * Proficiency in English. * Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. * Possess basic digital literacy. * Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. * Pass a Customer Service Assessment. **What Will Give You a Competitive Edge** While not required, having the following qualifications will give you a competitive edge: * Previous experience in customer service or a related field. * Knowledge of airport operations and procedures. * Familiarity with computer systems and software. **Join Our Team** If you're passionate about delivering exceptional customer experiences and working in a dynamic, team-oriented environment, we invite you to join blithequark's team as a Ticket/Gate Agent (Customer Service Agent). Apply today and take the first step towards a rewarding career with a leading airline. Apply Job! Apply for this job