**Experienced Customer Service Associate – Onsite Store Consultant**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Associate – Onsite Store Consultant, you'll play a vital role in driving customer satisfaction, revenue growth, and business excellence. If you're passionate about providing top-notch service, building strong relationships, and staying ahead of the curve, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses and individuals to thrive in a rapidly changing world. With a commitment to quality, customer satisfaction, and business excellence, we're constantly pushing the boundaries of what's possible. Our team of experts is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks. **Job Summary** As an Experienced Customer Service Associate – Onsite Store Consultant, you'll be responsible for delivering exceptional customer experiences, growing revenue through customer education, and driving business excellence. You'll work closely with customers, store managers, team members, and vendors to achieve established business objectives. This role requires a high level of autonomy, strong communication skills, and a consultative approach to sales. **Key Responsibilities** * Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers * Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional) * Take customer orders, provide pricing information, and recommend FedEx Office products and services * Use a consultative selling approach to identify and grow new and existing onsite customer accounts * Project hunt for new business on site as appropriate to the onsite location * Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.) * Produce complex orders, prioritize production, perform quality checks, and coordinate pick-ups and deliveries * Maintain and regularly update customer data base and other systems and reports as required * Perform administrative duties, including ordering supplies and inventory controls * Utilize knowledge of on-site pricing and contractual obligations * Meet the on-site guidelines (safety training, background check, and any other requirements) * Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures * May assist with financial reporting, including daily sales, close-outs, and bank deposits **Essential Qualifications and Requirements** * High School Diploma or equivalent education * 1+ year of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * Experience in customer service, sales, or a related field * Knowledge of arenaflex products and services * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment * Strong communication and interpersonal skills * Ability to adapt to changing priorities and deadlines **Work Environment and Company Culture** As an arenaflex team member, you'll be part of a dynamic and supportive environment that encourages growth, innovation, and collaboration. We're committed to providing a safe and inclusive workplace that fosters a sense of community and belonging. Our team members are passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to exclusive discounts and perks **How to Apply** If you're passionate about delivering exceptional customer experiences and driving business excellence, we want to hear from you. Apply now to join our team of experts and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job