**Experienced Customer Service Associate: No Weekends, Currently Remote – Life Call Center**

Join arenaflex, a leading organization in the industry, as we continue to grow and expand our services to meet the evolving needs of our customers. As a Customer Service Associate within our Life Call Center, you will have the opportunity to develop highly personalized experiences for our customers, demonstrating accountability, agility, inclusivity, a strong business acumen, and courage in the most difficult situations. **About arenaflex** arenaflex is a dynamic and innovative company that values its employees and customers alike. With a strong focus on diversity, equity, and inclusion, we strive to create a work environment that is welcoming and inclusive for all. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At arenaflex, we Live Mutual. **Key Job Details:** * Compensation: a competitive salary * Location: Remote * Start Date: Immediate openings available * Company: arenaflex * Position: Customer Service Associate: No Weekends, Currently Remote **Responsibilities of the Role:** * Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact * Educate customers about the services arenaflex provides for their retirement needs * Apply knowledge to handle many problems independently while seeking guidance in highly complex situations * Balance time effectively to ensure the department meets expected service levels * Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time **Required Skills and Qualifications:** * 1+ years of customer service experience (or Undergrad Degree in lieu of experience) * High School Diploma (or GED) * Proficiency with Microsoft Office Suite **Preferred Qualifications:** * 2+ years of Customer Service Experience * College Degree * Experience with Insurance or Annuity Servicing, financial products, hospitality or retail sales with a high degree of direct consumer contact * Bilingual a plus (Spanish) * Able to work in a fast-paced, metric-driven environment with proficiency in multitasking and navigating multiple systems and windows **Work Environment and Company Culture:** arenaflex values both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. While most arenaflex employees have been working remotely due to the pandemic, we have begun encouraging our fully vaccinated employees to come to the office on a schedule that works for them. Our future work environment will be one where the majority of our associates adopt a hybrid schedule working some days in the office and some days remotely, balancing flexibility with in-person collaboration. **Career Growth Opportunities and Learning Benefits:** As a Customer Service Associate at arenaflex, you will have access to a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role. You will also have opportunities for career growth and advancement within the company, as well as access to ongoing learning and development opportunities. **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and a range of benefits, including: * A comprehensive training program * Opportunities for career growth and advancement * Ongoing learning and development opportunities * A hybrid work environment that balances flexibility with in-person collaboration * A dynamic and inclusive company culture **How to Apply:** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an Equal Employment Opportunity employer. We welcome all persons to apply, regardless of their background, experience, or qualifications. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job