Experienced Customer Service Agent - Sports - $21.45/hour - Hybrid - OVERNIGHT *11:30pm to 8am*
**About careerzynith**
At careerzynith, we're passionate about delivering exceptional experiences for our customers. As a leading provider of sports wagering and online casino games, we're committed to building strong relationships with our patrons and providing top-tier support. If you're a customer service enthusiast with a passion for sports, we want to hear from you!
**About the Role**
We're seeking an experienced Customer Service Agent to join our team at careerzynith. As a Customer Service Agent, you'll be the face and voice of our digital sportsbook operations, providing comprehensive support to our players and guests via live chat, email, and phone. You'll be working from our Cherry Hill, New Jersey office, but with a hybrid schedule that allows you to work from home 4 out of 5 days per week.
**Key Responsibilities**
As a Customer Service Agent at careerzynith, you'll be responsible for:
* Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
* Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
* Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
* Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operating telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answering player questions about careerzynith, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Following various internal standard operating procedures to escalate issues to internal careerzynith departments and casino Property personnel.
* Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Delivering exceptional performance results in customer satisfaction and contact handle times.
* Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintaining a strong track record for punctuality and attendance.
* Performing other duties as assigned.
**About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that careerzynith operates.
**Essential Qualifications**
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**Preferred Qualifications**
* Previous experience in customer service or customer support.
* Knowledge of sports wagering and online casino games.
* Familiarity with careerzynith's mobile apps and products.
* Experience working in a fast-paced, dynamic environment.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
**What We Offer**
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
**Work Environment and Culture**
At careerzynith, we're committed to creating a fun, relaxed work environment that encourages collaboration and creativity. Our team is passionate about delivering exceptional experiences for our customers, and we're looking for like-minded individuals to join our team. As a Customer Service Agent, you'll have the opportunity to work with and alongside fellow sports fans in an exciting and dynamic environment.
**Compensation and Benefits**
As a Customer Service Agent at careerzynith, you'll receive a competitive compensation package, including a base hourly rate of $19.50/hour, plus a 10% shift differential for working overnight shifts, earning you $21.45/hour. You'll also be eligible for comprehensive benefits, including health, dental, and vision insurance, as well as education and conference reimbursements.
**How to Apply**
If you're a customer service enthusiast with a passion for sports, we want to hear from you! Apply now to join our team at careerzynith and become a part of our dynamic and fast-paced environment.
Apply for this job
At careerzynith, we're passionate about delivering exceptional experiences for our customers. As a leading provider of sports wagering and online casino games, we're committed to building strong relationships with our patrons and providing top-tier support. If you're a customer service enthusiast with a passion for sports, we want to hear from you!
**About the Role**
We're seeking an experienced Customer Service Agent to join our team at careerzynith. As a Customer Service Agent, you'll be the face and voice of our digital sportsbook operations, providing comprehensive support to our players and guests via live chat, email, and phone. You'll be working from our Cherry Hill, New Jersey office, but with a hybrid schedule that allows you to work from home 4 out of 5 days per week.
**Key Responsibilities**
As a Customer Service Agent at careerzynith, you'll be responsible for:
* Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
* Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
* Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
* Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operating telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answering player questions about careerzynith, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Following various internal standard operating procedures to escalate issues to internal careerzynith departments and casino Property personnel.
* Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Delivering exceptional performance results in customer satisfaction and contact handle times.
* Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintaining a strong track record for punctuality and attendance.
* Performing other duties as assigned.
**About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that careerzynith operates.
**Essential Qualifications**
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**Preferred Qualifications**
* Previous experience in customer service or customer support.
* Knowledge of sports wagering and online casino games.
* Familiarity with careerzynith's mobile apps and products.
* Experience working in a fast-paced, dynamic environment.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
**What We Offer**
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
**Work Environment and Culture**
At careerzynith, we're committed to creating a fun, relaxed work environment that encourages collaboration and creativity. Our team is passionate about delivering exceptional experiences for our customers, and we're looking for like-minded individuals to join our team. As a Customer Service Agent, you'll have the opportunity to work with and alongside fellow sports fans in an exciting and dynamic environment.
**Compensation and Benefits**
As a Customer Service Agent at careerzynith, you'll receive a competitive compensation package, including a base hourly rate of $19.50/hour, plus a 10% shift differential for working overnight shifts, earning you $21.45/hour. You'll also be eligible for comprehensive benefits, including health, dental, and vision insurance, as well as education and conference reimbursements.
**How to Apply**
If you're a customer service enthusiast with a passion for sports, we want to hear from you! Apply now to join our team at careerzynith and become a part of our dynamic and fast-paced environment.
Apply for this job