[Remote] Customer Service Representative (Home Learning)

Note: The job is a remote job and is open to candidates in USA. Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance to ensure a seamless experience.ResponsibilitiesRespond positively to customer calls, emails, and other direct contacts in a timely mannerCommunicate clearly, both in writing and speech, to internal and external customersResolve all concerns in the best interest of both the customer and the companyListen carefully to each customer’s needs and recommend tailored homeschooling solutionsUse multiple CRM's at once to assist the customerOther duties as requiredSkillsHigh School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experienceOutstanding verbal and written skills to engage with customers effectivelyAbility to prioritize job responsibilities and manage time effectivelyDedication to deliver exceptional service by handling customer issues with care and expertiseOrganization and efficiency, ability to manage various tasks with precision and commitmentAbility to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframeAbility to work effectively in a team-oriented environment while taking ownership of tasksExperience in Microsoft Office (Outlook, Excel, Word)Qualified candidates for this role will be required to complete a video questionnaire as part of our hiring processFamiliarity with CRM systems is a plusBenefitsEligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance.Multiple health, dental, and vision plans, including medical plans with zero employee premiums401k plan with a company match16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s DayPaid Time OffComprehensive maternity and fertility/family building benefitsPaid bonding leave when a new child joins your familyAccess to on-demand mental health resourcesLife and short and long-term disability insurancePre-tax savings plansPaid volunteer time offA wide variety of professional development programs, including tuition reimbursementWork from home opportunities that foster work/life balanceCompany OverviewImagine Learning provides digital-first curriculum solutions. It was founded in 2004, and is headquartered in Moscow, Idaho, USA, with a workforce of 1001-5000 employees. Its website is http://www.imaginelearning.com.