**Experienced Customer Service Agent – Sports – $20.50/hour – Hybrid – OVERNIGHT *11:30pm to 8am***

Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join blithequark, a leading provider of sports wagering and online casino games, as a Customer Service Agent. At blithequark, we're committed to creating a fun and engaging work environment that fosters growth, innovation, and collaboration. As a Customer Service Agent, you'll play a vital role in building strong relationships with our patrons, providing top-tier experiences, and driving business success. If you're ready to take your customer service skills to the next level and join a team of sports fans who are passionate about delivering exceptional experiences, we encourage you to apply. **About the Role** As a Customer Service Agent at blithequark, you'll be the face and voice of our digital sportsbook operations across the country. You'll work from our Cherry Hill, New Jersey office, interacting with our players and guests via live chat, email, and phone to ensure a seamless customer experience. You'll have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we provide the best experiences for our customers. **Key Responsibilities** * Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on the multitude of mobile apps supported. * Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. * For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answer player questions about blithequark, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information. * Follow various internal standard operating procedures to escalate issues to internal blithequark departments and casino Property personnel. * Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Deliver exceptional performance results in customer satisfaction and contact handle times. * Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **About You** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * The position will require licensing in applicable states that blithequark operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Education and conference reimbursements. **Work Environment and Company Culture** At blithequark, we're committed to creating a fun and engaging work environment that fosters growth, innovation, and collaboration. Our team of sports fans is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our team. As a Customer Service Agent, you'll have the opportunity to work with a dynamic team, learn new skills, and take on new challenges. **Compensation and Benefits** As a Customer Service Agent at blithequark, you'll earn a competitive compensation package, including a base hourly rate of $19.50/hour, plus a $1.00/hour shift differential, earning you $20.50/hour working our overnight shift. You'll also receive comprehensive benefits, including health, dental, and vision insurance, as well as education and conference reimbursements. **How to Apply** If you're a motivated and customer-focused individual who is passionate about sports and delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of sports fans who are dedicated to creating a fun and engaging work environment that fosters growth, innovation, and collaboration. Apply Now! Apply for this job