Experienced Customer Service Agent – Partner Support Specialist
At careerzynith, we're on a mission to revolutionize the way we support our partners and customers. As an Experienced Customer Service Agent – Partner Support Specialist, you'll play a vital role in delivering exceptional support experiences that drive long-lasting partnerships and customer satisfaction. If you're passionate about conflict resolution, team collaboration, and stakeholder satisfaction, we want to hear from you!
**Your Legacy at careerzynith**
As a Partner Support Specialist, your legacy is the transformation of complex inquiries into successful outcomes. You'll strengthen trust, improve workflows, and contribute to long-lasting partnerships by providing timely and high-quality solutions to our partners and customers. Your work will have a direct impact on careerzynith's reputation as a world-class mobility assistance company.
**Key Responsibilities**
As a Partner Support Specialist, you'll be responsible for:
Initial Training and Onboarding (First 2 Months)
* Achieve cross-training in careerzynith's essential platforms: CSS, Hero, LYFT, and InContact.
* Perform inbound and outbound calls/chats to resolve inquiries from partners and executives.
* Cross-training for case creation.
* Effectively perform Job Management (JM) tasks by identifying the root cause of the issue.
* Understand workflows and ensure proper escalation paths are followed.
Independent Decision-Making (Next 4 Months)
* Demonstrate the ability to make independent, executive decisions when handling cases.
Partnership Development (6-8 Months)
* Elevate partnerships and customer interactions to create a consistent and streamlined workflow across cases.
Ongoing Responsibilities
* Ensure timely and accurate execution of all tasks within assigned workload.
* Continue to build a strong foundation with partners, fostering ongoing trust and collaboration.
* Demonstrate accountability in all deliverables.
**Who You Are**
To succeed in this role, you'll need:
* Minimum of 2 years of experience in conflict resolution.
* Minimum of 1 year of experience in cross-functional team collaboration.
* Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction.
* Chat experience with the ability to manage multiple conversations simultaneously.
* Typing Speed: Minimum of 50 WPM
* Experience communicating with higher leadership, including partners, executives, and senior management.
* Proven ability to critically think through challenging or vague situations to reach effective resolutions.
* Demonstrated experience documenting cases clearly and effectively for diverse audiences.
* Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment.
**Key Competencies**
As a Partner Support Specialist, you'll be the go-to person for resolving complex partner and executive inquiries. You'll need:
* Strong communication skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership.
* Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly.
* Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives.
* Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach.
**The Nitty Gritty**
* Location: This position is remote, and you have the option of working from anywhere in the U.S. (outside of California).
* Manager: You'll report to the Partner Support Queue Supervisor.
* Compensation: The starting base rate for this position is $17.00 per hour. Individual pay is determined by job-related skills, experience, and relevant education or training.
* Benefits: careerzynith offers a comprehensive benefits package, including short-term disability, long-term disability, and life insurance, as well as three medical plans, two dental plans, a vision plan, and other valuable benefits. You'll also receive 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service.
**Our Fair Hiring Practices**
At careerzynith, we celebrate diversity and promote inclusion. We're an equal opportunity employer, and employment and advancement are based on a person's merit and qualifications. We adhere to these principles in all aspects of employment, including recruitment, hiring, job assignment, compensation, promotion, access to benefits and training, discipline, and termination of employment.
**How to Apply**
If you're passionate about delivering exceptional support experiences and building long-lasting partnerships, we want to hear from you! Apply now through our website: [careerzynith website URL].
Apply for this job
**Your Legacy at careerzynith**
As a Partner Support Specialist, your legacy is the transformation of complex inquiries into successful outcomes. You'll strengthen trust, improve workflows, and contribute to long-lasting partnerships by providing timely and high-quality solutions to our partners and customers. Your work will have a direct impact on careerzynith's reputation as a world-class mobility assistance company.
**Key Responsibilities**
As a Partner Support Specialist, you'll be responsible for:
Initial Training and Onboarding (First 2 Months)
* Achieve cross-training in careerzynith's essential platforms: CSS, Hero, LYFT, and InContact.
* Perform inbound and outbound calls/chats to resolve inquiries from partners and executives.
* Cross-training for case creation.
* Effectively perform Job Management (JM) tasks by identifying the root cause of the issue.
* Understand workflows and ensure proper escalation paths are followed.
Independent Decision-Making (Next 4 Months)
* Demonstrate the ability to make independent, executive decisions when handling cases.
Partnership Development (6-8 Months)
* Elevate partnerships and customer interactions to create a consistent and streamlined workflow across cases.
Ongoing Responsibilities
* Ensure timely and accurate execution of all tasks within assigned workload.
* Continue to build a strong foundation with partners, fostering ongoing trust and collaboration.
* Demonstrate accountability in all deliverables.
**Who You Are**
To succeed in this role, you'll need:
* Minimum of 2 years of experience in conflict resolution.
* Minimum of 1 year of experience in cross-functional team collaboration.
* Proficiency in handling inbound and outbound calls/chats with a focus on resolution and stakeholder satisfaction.
* Chat experience with the ability to manage multiple conversations simultaneously.
* Typing Speed: Minimum of 50 WPM
* Experience communicating with higher leadership, including partners, executives, and senior management.
* Proven ability to critically think through challenging or vague situations to reach effective resolutions.
* Demonstrated experience documenting cases clearly and effectively for diverse audiences.
* Ability to multitask and prioritize tasks under tight deadlines in a fast-paced environment.
**Key Competencies**
As a Partner Support Specialist, you'll be the go-to person for resolving complex partner and executive inquiries. You'll need:
* Strong communication skills in both written and oral formats, capable of engaging with stakeholders at all levels, including senior leadership.
* Comfortable working in a high-pressure, fast-paced environment where priorities shift rapidly.
* Proficient in proactively managing VIP cases and fostering strong relationships with partners and executives.
* Equipped with grace under fire, excelling under pressure while maintaining a stakeholder-first approach.
**The Nitty Gritty**
* Location: This position is remote, and you have the option of working from anywhere in the U.S. (outside of California).
* Manager: You'll report to the Partner Support Queue Supervisor.
* Compensation: The starting base rate for this position is $17.00 per hour. Individual pay is determined by job-related skills, experience, and relevant education or training.
* Benefits: careerzynith offers a comprehensive benefits package, including short-term disability, long-term disability, and life insurance, as well as three medical plans, two dental plans, a vision plan, and other valuable benefits. You'll also receive 12 holidays off and accrue between 10-20 days of paid time off annually based on your years of service.
**Our Fair Hiring Practices**
At careerzynith, we celebrate diversity and promote inclusion. We're an equal opportunity employer, and employment and advancement are based on a person's merit and qualifications. We adhere to these principles in all aspects of employment, including recruitment, hiring, job assignment, compensation, promotion, access to benefits and training, discipline, and termination of employment.
**How to Apply**
If you're passionate about delivering exceptional support experiences and building long-lasting partnerships, we want to hear from you! Apply now through our website: [careerzynith website URL].
Apply for this job